Contact us if you’d like to arrange PMA workshops in your locality.


PMA – The Business of General Practice

PMA – The Business of General Practice

Welcome to the Practice Managers Association

The Practice Managers Association (PMA) is a UK-wide membership body that provides insight, training, education and interaction opportunities for those involved in General Practice. Its membership comprises Practice Managers, General Practitioners, Practice Business Managers, Nurse Practitioners, Pharmacists, Dentists and many other practice staff – all working in partnership. It seeks to facilitate and promote best practice amongst its members.

General practice in 2020 will not look the same as today – and nor should it.  The new-look general practice will be able to work at scale, making best use of new technologies. There will be professional development and expansion of the healthcare workforce and improved practice environments. The GP practice will be working as part of a more joined up primary care workforce able devote the greatest amount of time to quality and health improvement for patients and local communities.

The PMA offers education and support to those involved in the business management aspects of general practice. It is free to join and, by doing so, you’ll benefit from all we have to offer – and there’s plenty.

Further your education and self-development by attending any or all of the PMA Workshops. The PMA ILM Excellence in Practice Management certificate is awarded to an individual on completion of any 6 PMA Workshops and subject to an ILM registration fee. This is a recognised and prestigious achievement for practice managers and other general practice staff.  All the information you need is available on each individual workshop page.

If you’d like to aim higher, you can opt for our PMA ILM Level 3 and Level 5 Diplomas in Leadership and Management for Assistant Practice Managers and Practice Managers respectively. We have recently launched the PMA Medical Administrator/GP Assistant – City & Guilds Level 3 Diploma in Business Administration and PMA ILM Level 7 Diploma in Leadership & Management. We have also just launched PMA City & Guilds Level 3 Diploma for Healthcare Support Workers, PMA City & Guilds Level 3 Diploma for Senior Healthcare Support Workers and PMA City & Guilds Level 3 Diploma for Customer Service Specialists. See the Education page on our website for more information. Dental practice managers have the option of a PMA ILM Level 4 Diploma in Dental Practice Management.

We also run bespoke workshops for NHS organisations such as CCGs, HBs, Federations, LMCs and CEPNs. This is an excellent way to ensure consistency across practices. It also gives you the opportunity to discuss and share ideas locally. See our dedicated Working with the PMA page for details and feedback from your peers.


Our monthly PMA Newsletter and PMA Bulletin are an easy way to stay in touch with all we do. Sign up to keep updated with relevant news relating to the NHS, education updates, workshops and events. If you like to keep up to date daily, join us on Twitter @PMAssocUK.

We held our inaugural PMA Conference & Exhibition in June 2017. Our Conferences 2018 page lists all the events you can attend to meet the PMA team.

The overall aim of the PMA is to encourage the sharing of knowledge & help those involved in general practice attain the highest standards.

We’d be delighted to welcome you! Join us.

The PMA are currently recruiting. Please get in touch if you’re interested in applying: 

The PMA run a series of workshops and other events for practice managers and other primary care staff, both non-clinical and clinical, across the UK. We are looking for additional people who have experience of the sector to help deliver them. The number of workshops and events we’re involved with are now increasing so we hope to hire those with excellent interpersonal skills and with a good understanding of the primary care landscape and environment.

You will be responsible for meeting and greeting delegates on arrival (typically 20-30 in a workshop), welcoming the workshop facilitator, introducing the session, ensuring the day goes according to plan, collecting feedback forms from delegates and representing the PMA and our interests (you will be trained to do this).

This is a flexible, freelance opportunity for which we pay a day rate plus expenses. If this appeals to you and you think you have what it takes please drop us a line in the first instance with a brief resume and details of your location including your willingness to travel, if required.