Mairead originally trained and worked as a nurse (RGN) and has been working as a Practice Manager for over 20 years. As well as managing a busy inner London Practice, she is a trained teacher and works for Camden CCG as their Non-Clinical Staff Training Lead. She has designed and delivered a full training programme to cover all CQC and Contractual Requirements. Recently, and in response to the new roles outlined in the GPFV, I have designed and delivered training to help develop the role of the non-clinician. Mairead is also a trainer for the RCGP and teaches adult students working towards The City and Guilds Certificate in Medical Administration.
Tracy DellPMA Advisory Panel Member
Tracy has been employed as a Practice Manager since 2003. She has over twenty years of healthcare management experience in general practice, primary care, secondary care and the voluntary sector. Tracy works as an associate manager for Calderdale Clinical Commissioning Group, Pennine GP Alliance and the Local Medical Committee leading on GPFV, practice management development and the Releasing Time for Care programme. She also provides independent management consultancy services and delivers training and has worked in Lancashire, Yorkshire, Liverpool and Glasgow supporting GP practices, CCGs, LMCs and other primary care organisations. Her main areas of interest are; collaborative working, practice management development, optimising the use of IT systems, improving efficiencies and streamlining work processes. She is also a trustee for the Calderdale Carers Project and an advocate for the support and care of our military veterans.
Ben WillisPMA Advisory Panel Member
Ben is a commercial property lawyer at VWV with over 25 years’ experience of working with both mainstream commercial clients and those operating in the healthcare sector. He is Head of the Healthcare team and has particular expertise in the ownership, development and funding of GP surgeries, having been involved in over 100 such developments. Ben is also the Chairman of National Association of Specialist Solicitors Advising Doctors (NASSAD) and a member of the Primary Care Premises Forum (PCPF). He organises regular Healthcare conferences for Primary Care clients and has written numerous articles and speaks regularly on the subject of primary care property. Chambers & Partners and Legal 500 both recommend Ben as a key individual and he is recognised for his healthcare property expertise. Legal 500 also recognise Ben as ‘delightful to work with, balancing expertise, conscientiousness, realism and good humour’. Clients rate him to be ‘consistently helpful and extremely knowledgeable and always responds quickly’ and recognise the healthcare team for its ‘professional, fair and straightforward approach’.
Martin WallsPMA Advisory Panel Member
Martin has been involved in the redesign of primary care / general practice for last 6 years. Martin is a Director within a large GP Federation in the Lancashire area where he provides support around business development and innovation. He provides a variety of services directly to practices. These services range from operational and clinical audits as part of the provision of turnaround services to improve performance. To the provision of direct support to explore, implement and embed practice mergers in line with the working at scale agenda. He also delivers sessions for us around working at scale, mergers, federation creation and development and how the ten high impact changes translate to general practice.
Katy Drew LL.B. F.C.A. A.L.C.M.PMA Advisory Panel Member
Katy is a Chartered Accountant who has a wealth of knowledge at the forefront of Primary Care Management and Finance. As Primary Care Development Manager at Sandison Easson Specialist Medical Accountants she helps Practices to be resilient in the current climate through practical help and advice leading to strong financial management. Having spent part of her career in practice management she is keen to support managers in translating financial information so they are able to present data in an accessible and understandable way to GP partners. She is a motivational and enthusiastic trainer who inspires confidence in those she works with at both individual practice level and through courses and conferences.
Hayley TomsPMA Advisory Panel Member
Hayley has been qualified as a nurse for 20 years, moved into care home management working for Bupa, Barchester and Sunrise Senior Living. More recently, she worked as Clinical Lead for a group of care homes in Cornwall, with responsibility for clinical standards and compliance, being the Safeguarding Lead for the organisation. She is now a Freelance Trainer and Consultant within the health and social care arena and works as an Associate Lecturer with Plymouth University. Recently, Hayley left the Care Quality Commission having been a Specialist Advisor for two years.
Steve Doyle PMA Advisory Panel Member
Steve has been a GP for 30 years in a deprived, urban, multi-cultural practice where he is an experienced GP Trainer and has also mentored Nurse Practitioners and other health care professionals. He was a founder board member of the Heywood, Middleton and Rochdale GP Federation – ‘Rochdale Health Alliance.’ A Fellow of the Royal College of General Practitioners, he is current respiratory lead for the Alliance.
Sarah DoylePMA Advisory Panel Member, Trainer and Facilitator, Founder North West Healthcare Development
Having graduated in history from Cambridge University, Sarah has been employed by several multi-national organisations in HR and Training roles. More recently as Head of eLearning, Sarah was pivotal in the establishment of the PMA eLearning portfolio, leading the design of the PMA ‘Excellence Series’. She worked alongside a clinical lead at OHSEL to create and develop online programmes for the HEE endorsed non-clinical workforce competencies framework levels 2 – 4.
Amir KhanPMA Advisory Panel Member
Dr Amir Khan has been a qualified GP for 10 years, working in inner city Bradford. His main interests are diabetes and BME health. He also leads on medical education, being a senior lecturer at both Leeds and Bradford University. He is a GP trainer, and on the advisory board for Bradford School of Pharmacy and has won awards for his educational work. He has also featured on Series 6 of GPs Behind Closed Doors.
Claire Nithiananthan PMA Advisory Panel Member
Claire started her career in the dental sector in 2007 when she started working as a dental nurse in the Midlands, completing a dental nursing apprenticeship alongside this. In 2009 Claire secured a position teaching and assessing dental nurses, completing the A1 and PTLLS qualifications whilst in the role. She relocated to the North East in 2010 and started a similar role working at a smaller training provider, then progressed to complete the internal quality assurance and customer service qualifications. Then at the end of 2013, Claire went back to work in general dental practice, starting as a dental nurse and then was promoted to management in 2014. She also completed a management qualification and has worked in local schools to deliver oral health messages. Claire is currently working as an independent end point assessor for the dental nursing apprenticeship.
Scott McKenziePMA Advisory Panel Member
Scott’s goal is to deliver transformational change in the NHS, working across primary, secondary and community services, to support better integration of services and care closer to home. Scott works with individual General Practices, GP Federations, Super Practices, Community Pharmacy, Clinical Commissioning Groups, Commissioning Support Units, Foundation Trusts, Hospital Trusts, Community Services, Private Providers, numerous Pharmaceutical Companies, Independent Accountancy, Legal and Advisory Associations.
Lyndsey StanleyPMA Advisory Panel Member
Lyndsey is a Clinical Pharmacist and Non-Medical Prescriber who works as a Joint Clinical Lead for the NHS delivering a community led anticoagulation service. Lyndsey manages a team of 25, comprising of clinical nurse specialists, pharmacists, pharmacy technicians and admin staff, who have in excess of 84,000 patient contacts per annum. Lyndsey’s experience of primary care also extends to 10 years as a Senior Medicines Management Pharmacist, where she was extensively involved in developing practice prescribing plans, providing audits, medicines optimisation and medication reviews and running clinical education sessions for the multi-disciplinary team.