Don't miss these workshops by the Practice Managers Association

Change Management

Manchester - 11th October 2018

London - 18th June 2019


For information about all PMA Workshops, click here.

This module looks at the fundamental aspects of change management and how to deal with them.  We will focus on what change is and how to develop a change management approach to ensure buy-in across the GP Practice.  The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques onto their own practice. Case studies will be used to provide tips and insights on good practice, how to track and control the change plan; managing the people and organisational aspects of change; communicating and selling the change to others; recognising why people fear change and react the way they do through change models.

Truly understanding the importance of communication in the change process and how to sustain the change momentum, delegates will learn how to plan, communicate and manage change, understanding the impact it could have on all employees and the team. They will develop skills to support team members through the transition phase to ensure they remain motivated and productive. The will learn the key steps in implementing and sustaining effective change in the workplace and how to identify and manage the human component of the change agenda.

 Aims & Objectives:

  • Consider the impact of change and what happens if it isn’t managed well
  • Look at how to manage resistance to change by identifying the reasons for this and reinforcing that this is a natural reaction
  • To understand how to apply change theory models to real life situations within your organisation
  • Practice using a range of change models including Kubler Ross, Missing Pieces and Kotter in order to develop your own change strategies


Optional Pre-Reading: The Heart of Change, John P. Kotter

Delegates to come prepared to do further work on their own change scenario during this workshop.

The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques and outcomes onto their own practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues from other practices.


Programme information

09.15 Registration & Coffee
09.30 Welcome & Introduction

  • Setting the scene
  • Programme overview
  • Obectives
09.45 Consider the Impact of Change
11.00 BREAK
11.15 8 step process to managing change
12.45 LUNCH
13.45 8 step process to managing change (continued)
15.00 BREAK
15.15 Putting it into practice - your next steps to take this forward after today
16.15 Open Forum and Discussion
16.30 Wrap up & Close


Manchester - 11th October 2018

London - 18th June 2019


The Wesley
81-103 Euston Street

Manchester Conference Centre
Sackville Street
M1 3BB


PMA Member Rate £125.00
Non Members Rate £175.00


5% for 2 workshops
(PMA Members £118.75 per worskshop, Non Members per workshop £166.25)

15% for 3 workshops
(PMA Members £106.25 per workshop, Non Members per workshop £148.75)

20% for 4 workshops
(PMA Members £100 per workshop, Non members per workshop £140)

The cost includes all refreshments including lunch and all delegate materials.

Click here to book your place on this workshop

Who Should Attend?
General Practitioners, Practice Managers, Senior Practice Nurses and GP Administrator Managers

Don't miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.

Click here to secure your place now

About the Facilitators

Andy Peers, Executive Director, StraightForward

Following a career in retail management, Andy has spent the last 17 years of his working life exclusively focused on leading within and supporting organisations that are striving to make the world a better, fairer and more just place.

He has held the posts of Head of Sales for The Big Issue in the North, Executive Director for The Big Life group of social businesses and charities, Chief Executive for The Big Issue South West and both Operations Director and North of England Director for the British Red Cross.

In his time at The Big Issue in the North he led his teams in the achievement of the highest magazine and advertising sales figures in the company’s history. And, through his relentless focus on developing and embedding a mission-driven and values-led culture, under his leadership as Operations Director for Yorkshire at the Red Cross, the area became the number one ranking area in the UK for both staff and volunteer engagement.

Before joining the British Red Cross, Andy spent eight years supporting the development of charities and social enterprises. He worked with those from pre-start to established stages, from the locally to the internationally focused, with turnovers ranging from £0-150 million per annum, across a broad range of legal structures and governance arrangements and across a broad range of social, cultural and environmental issues. He has held a number of voluntary trustee and non-executive director roles and is currently a trustee of the award-winning, Halifax based charity, The Next Step Trust, which supports young adults with multiple and complex disabilities.


Juliet McCarthy, Executive Director, StraightForward

Juliet is a highly experienced and qualified HR and OD professional with a successful career working within a large multinational company and in consultancy environments. Juliet supported several business transformations from ICI to Zeneca and then to Astra Zeneca as a HR Business Partner and she has worked with several clients within the housing and private sectors since joining the StraightForward team. She has built a reputation as someone who has great intuition about people, who can easily build relationships and encourage openness and trust in those she works with through her honesty and her own straight forward approach!

Juliet’s experience includes supporting the development of board level teams through to teams sitting deeper within organisations in order to help them to identify their priorities, clarify their roles and really focus on how to deliver their vision and live by the values of their organisation.

She is very experienced in designing and delivering Leadership Development programmes, using tools such as 360 feedback to initially support identification of individual development needs and running a variety of leadership development modules. She is a certified practitioner in the Strength Deployment Inventory with over 13 years’ experience in the successful application of this tool to further offer insight into building effective relationships as well as leadership style and impact.

Juliet has built a wide breadth of experience and is able to provide a broad perspective and understanding of business challenges. She currently sits as an HR Advisor on two board teams and supports them with their organisation development and change journeys.