Dispute Resolution & Mediation
– Building a better business culture
Dispute Resolution and Mediation – Building a better business culture.
22nd May 2018
14th May 2019
'Excellent facilitation & presentation skills and interaction excercises.'
'Practical tips on mediation and dealing with conflicts.'
'Impressed by the knowledge of the facilitator - liked the mix of flip chart, slides and discussion work.'
How can practice managers and GP partners identify and manage performance issues early on? How do you solve conflicts before they escalate? Marie Cahalane speaks to Jane Gunn, to find out how to get the best out of the team around you. Read more here.
For information about all PMA Workshops, click here.
This module focuses on the Dispute Resolution, Internal & External Disputes and Partnership Mediation issues that may arise in medical practice, they are often difficult to deal with. We will focus on the techniques to enable you to find it easier to collaborate with you partners. You learn how to make your teams more effective. You will develop the skills and the mindset o better manage the potential for both internal and external disputes and you will understand how to create a happier and more productive working environment. The module will be delivered as an interactive session with practical guidance to enabling participants to map the techniques onto their own dispute resolution strategy for their practice. The Tips on managing potential disputes will provide useful guidance to enable participants to better manage - Internal & External Disputes, Partnership Mediation & Medical Negligence. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues.
Objectives: You will learn that if you want to operate an effective partnership and to build a better business culture you need to both utilise the skills and mindset of collaboration and to acknowledge and actively manage conflict.
Dispute Resolution : Internal & External Disputes, Partnership Mediation & Medical Negligence – Jane Gunn
|8.30||Registration and Coffee|
|9:15||Collaboration in Action
|10:00||Thin Veneer of Sociability
|11:15||Collaboration – Building a Better Business Culture
|12:00||Skills and Tools
|14.00||A Framework for Success
|15:45||15.45 – 16.45 Understanding Mediation (continued)
|16.45||Review and Close|
22nd May 2018
14th May 2019
81-103 Euston Street
Manchester Conference Centre
PMA Member Rate £125.00
Non Members Rate £175.00
5% for 2 workshops
(PMA Members £118.75 per worskshop, Non Members per workshop £166.25)
15% for 3 workshops
(PMA Members £106.25 per workshop, Non Members per workshop £148.75)
20% for 4 workshops
(PMA Members £100 per workshop, Non members per workshop £140)
The cost includes all refreshments including lunch and all delegate materials.
Who Should Attend?
General Practitioners, Practice Managers, Senior Practice Nurses and GP Administrator Managers
Don't miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.Click here to secure your place now
About the Facilitator
Jane Gunn, FCIArb, FRSA, FPSA, CEDR accredited and IMI Certified, Inter Cultural Mediator
Jane Gunn, is a highly sought after mediator, facilitator and speaker. She specializes in collaboration, cross cultural communication and transforming business relationships and has helped open the eyes, hearts and minds of numerous companies to transform and secure the future of their organisation and the commitment and collaboration of their people.
As a trained mediator and facilitator she brings a diverse mix of skills, experience and insight that enable her to get people and groups with different priorities, incentives and ways of doing things, to work together successfully.
She has a powerful message supported by practical tools and techniques that applies to organizations of all sizes across all sectors. Jane is a member of the Board of Management of the Chartered Institute of Arbitrators (CIArb) and is a director and board member of the Civil Mediation Council of England and Wales (CMC). She is a director and a past president of the Professional Speaking Association of the UK and Ireland (PSA UKI). She is also a member of the Advisory Committee to QUADRA in Italy. She has been invited to speak at the United Nations, the White House, the European Commission and the International Energy Agency and has fulfilled a number of other international speaking engagements.
She has worked with organisations large and small including Cable & Wireless, The NHS, BAA, The Chartered Institute of Arbitrators, The Royal Institution of Chartered Surveyors, ACCA and many more.
Jane’s skill is in getting people
Talking about what matters most – both to them and to their organisation
Motivated, energized and committed to what needs to happen next
She is also the author of a popular book on conflict management “How to Beat Bedlam in the Boardroom and Boredom in the Bedroom”
Jane’s approach is both interactive and fun.
The PMA was formed as a membership body to give those involved in practice management throughout the UK the opportunity to access a wide range of resources such as training, professional advice, educational events, conferences and peer networking.
The PMA seeks to encourage the sharing of knowledge and to offer the opportunity for its members to attain the highest standards possible within their role and job function.
Membership is open to all those involved or associated with the management of GP’s medical practices. There is no cost to join the PMA and you can fill in an application here
As a PMA member you will benefit from regular news and updates in key issues and regulatory changes that effect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.
We welcome ongoing input and suggestion from our members to help shape and form the ongoing agenda of training and educational content.
We aim to provide an open forum to enable the flow and exchange of information and experience between members to encourage and facilitate best practice.