Don't miss these workshops by the Practice Managers Association

Leadership Development

London - 20th September 2018

Manchester - 11th July 2019

For information about all PMA Workshops, click here.

An intensive one-day workshop for those in leadership roles who wish to better explore and understand the impact they can make on those around them to develop a better business. All participants will discover things about themselves and gain a fundamental insight into how they can have a greater leadership impact. They will explore some of the critical issues that are associated with influencing a community of people to move towards higher objectives.

An intensive workshop that will assist you in becoming the best leader that you can be.

This short course will provide leadership training in the skills required to manage yourself and other people, and demonstrates how excellent leadership transforms organisations. There are major challenges facing the leaders of today who seek to shape organisations for tomorrow. New models of leadership are emerging to address these challenges, and these developments require a different approach to thinking. There is also an increasing demand for ethical and engaging leadership that enhances the performance and well-being of employees, as well as the performance of the organisation.

The core objectives of the workshop will ensure delegates have:

  • A clear and confident grasp of their leadership style through achieving enhanced self-awareness of their strengths and how you can build on them.
  • Understanding of the current paradigms for leadership, and the implications for individual development and organisational change.
  • Apply the knowledge and skills learnt, to develop their own employee’s, colleague’s performance and well-being, as well as the growth or change of the organisation.

The day will unfold with conversations and collaborative insights, all developed through group activities, supplemented by robust theory underpinnings, peer-coaching and self -discovery.

Aims & Objectives:

  • Understanding the kind of leader you need to be in order to drive high performance
  • Explore the principles of Lencioni’s Five Dysfunctions of a team
  • Practice some tools for creating a high-performance culture
  • Understand the impact of leadership behaviour and style on the performance of individuals and teams


Pre-reading‘The Five Dysfunctions of a Team’ – Patrick Lencioni

The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques and outcomes onto their own practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues from other practices.


Programme information

9.15  Registration and Coffee
9.30 Welcome & Introduction to the workshop

  • Setting the scene
  • Programme overview
  • Objectives
9.45 What is the role of the leader? 

  • Motivating people
  • Delivering results
  • Continuous improvement
11.00 BREAK
11.15 Creating the right climate

  • What does high challenge look like?
  • What does high support look like?
  • What do we do now to perpetuate ‘cosy club’?
  • What do we do that works against ‘loving boot’?
12.00 Driving high performance

  • Where do your individuals and teams stand on the Development curve?
  • What is the best approach (leadership style/behaviour vs development level)?
12.45 LUNCH
13.45 ‘The Five Dysfunctions of a Team’ - Introduction to Lencioni
15.00 BREAK
15.15 Core Skills Practice
16.15 Open Forum and Discussion
16.30 Wrap up & Close


London - 20th September 2018

Manchester - 11th July 2019


The Wesley
81-103 Euston Street

Manchester Conference Centre
Sackville Street
M1 3BB


PMA Member Rate £125.00
Non Members Rate £175.00


5% for 2 workshops
(PMA Members £118.75 per worskshop, Non Members per workshop £166.25)

15% for 3 workshops
(PMA Members £106.25 per workshop, Non Members per workshop £148.75)

20% for 4 workshops
(PMA Members £100 per workshop, Non members per workshop £140)

The cost includes all refreshments including lunch and all delegate materials.

Click here to book your place on this workshop

Who Should Attend?
General Practitioners, Practice Managers, Senior Practice Nurses and GP Administrator Managers

Don't miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.

Click here to secure your place now

About the Facilitators

Andy Peers, Executive Director, StraightForward

Following a career in retail management, Andy has spent the last 17 years of his working life exclusively focused on leading within and supporting organisations that are striving to make the world a better, fairer and more just place.

He has held the posts of Head of Sales for The Big Issue in the North, Executive Director for The Big Life group of social businesses and charities, Chief Executive for The Big Issue South West and both Operations Director and North of England Director for the British Red Cross.

In his time at The Big Issue in the North he led his teams in the achievement of the highest magazine and advertising sales figures in the company’s history. And, through his relentless focus on developing and embedding a mission-driven and values-led culture, under his leadership as Operations Director for Yorkshire at the Red Cross, the area became the number one ranking area in the UK for both staff and volunteer engagement.

Before joining the British Red Cross, Andy spent eight years supporting the development of charities and social enterprises. He worked with those from pre-start to established stages, from the locally to the internationally focused, with turnovers ranging from £0-150 million per annum, across a broad range of legal structures and governance arrangements and across a broad range of social, cultural and environmental issues. He has held a number of voluntary trustee and non-executive director roles and is currently a trustee of the award-winning, Halifax based charity, The Next Step Trust, which supports young adults with multiple and complex disabilities.


Juliet McCarthy, Executive Director, StraightForward

Juliet is a highly experienced and qualified HR and OD professional with a successful career working within a large multinational company and in consultancy environments. Juliet supported several business transformations from ICI to Zeneca and then to Astra Zeneca as a HR Business Partner and she has worked with several clients within the housing and private sectors since joining the StraightForward team. She has built a reputation as someone who has great intuition about people, who can easily build relationships and encourage openness and trust in those she works with through her honesty and her own straight forward approach!

Juliet’s experience includes supporting the development of board level teams through to teams sitting deeper within organisations in order to help them to identify their priorities, clarify their roles and really focus on how to deliver their vision and live by the values of their organisation.

She is very experienced in designing and delivering Leadership Development programmes, using tools such as 360 feedback to initially support identification of individual development needs and running a variety of leadership development modules. She is a certified practitioner in the Strength Deployment Inventory with over 13 years’ experience in the successful application of this tool to further offer insight into building effective relationships as well as leadership style and impact.

Juliet has built a wide breadth of experience and is able to provide a broad perspective and understanding of business challenges. She currently sits as an HR Advisor on two board teams and supports them with their organisation development and change journeys.