Meet the Team

/Meet the Team
Meet the Team2018-08-15T12:44:21+00:00
Austin Ambrose
Austin AmbroseClient Services Director
As client services director, Austin is responsible for developing relationships with new and existing customers of the PMA and ensuring that the service offering meets the evolving needs of our customers.
Austin has worked in the training, staff development and events sector for over 20 years primarily in healthcare, pharmaceuticals, and housing and social care sectors. Having run his own successful technology company in the past, he has a solid grounding in the value of workforce development from the commercial world to achieve service excellence. He now brings this private sector experience to organisations in the healthcare sector.
Ian Jones
Ian JonesOperations Director
Ian is the PMA’s operations director with the responsibility for programme design, development and delivery. Working closely with primary care providers, Ian brings management and analytical skills honed over 25 years working in large public, private sector and non-profit organisations in publishing and technology such as Future Publishing and the National Computing Centre (NCC)
During his tenure at the NCC as Head of Research and Content, he was responsible for developing a range of events and learning programmes. This experience has proved invaluable in his role with the PMA as technology is playing an ever more prominent part in the delivery of efficient and effective care for patients.
Sue Chadwick
Sue ChadwickPMA Membership Secretary
With over 25 years’ experience in various admin roles ranging from Clerical Assistant to PA to the VP, Sue has organised many people at all levels, quickly developing a friendly but efficient rapport with them. In her spare time, Sue is a keen crafter creating scrapbook albums of memories from photographs and helping her daughter run her own doll’s house and miniature business.
Cathryn Lyon
Cathryn LyonPMA Director of Education
Cathryn has worked in education for over 20 years primarily in performance improvement, leadership and management. As an educator, she is recognised as an engaging and passionate speaker, motivating students to fulfil their potentials and seek opportunities they may otherwise not have thought possible. Cathryn’s interests include complementary therapies, the impact of ageing on general health and advanced rejuvenation techniques.
Nicky Thorpe
Nicky ThorpeAdmin Manager - Workshops & Events
With over 30 years’ experience working in various roles within pharma industry, roles including Team Admin, PA to VP’s within Senior Management Team, Nicky also trained as a Lean Sigma Green Belt & training administrator within R&D. She is an organised, enthusiastic and friendly member of the team. In her spare time, she is a mum to two teenagers & helps run her husband’s bespoke joinery company.