As client services director, Austin is responsible for developing relationships with new and existing customers of the PMA and ensuring that the service offering meets the evolving needs of our customers.
Austin has worked in the training, staff development and events sector for over 20 years primarily in healthcare, pharmaceuticals, and housing and social care sectors. Having run his own successful technology company in the past, he has a solid grounding in the value of workforce development from the commercial world to achieve service excellence. He now brings this private sector experience to organisations in the healthcare sector.
Ian JonesOperations Director
Ian is the PMA’s operations director with the responsibility for programme design, development and delivery. Working closely with primary care providers, Ian brings management and analytical skills honed over 25 years working in large public, private sector and non-profit organisations in publishing and technology such as Future Publishing and the National Computing Centre (NCC)
During his tenure at the NCC as Head of Research and Content, he was responsible for developing a range of events and learning programmes. This experience has proved invaluable in his role with the PMA as technology is playing an ever more prominent part in the delivery of efficient and effective care for patients.
Sarah DoylePMA Head of e-Learning
Elaine CrowtherPMA Strategic Lead - Education
Kevin MaxfieldPMA National Business Development Manager