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Home2018-10-30T13:31:00+00:00

Welcome to the Practice Managers Association

Providers of excellence in primary care workforce development

The Practice Managers Association (PMA) is a UK-wide membership body that provides insight,
training, education and interaction opportunities for those involved in general practice.

As an ILM and City & Guilds approved centre, the PMA is recognised as a provider of excellence in primary care workforce development. Having worked with many NHS organisations over the years, the PMA has successfully trained staff in most areas of primary care across the UK.

The PMA provide a wide selection of workshops and diploma courses specifically for primary care staff in line with the recommendations set out in the General Practice Forward View (GPFV). Although GPFV has a strong focus on practice manager, receptionist and clerical staff training, there is still a long way to go to fulfil the aims set out in the plan.

Our comprehensive range of workshops and qualifications cover all aspects of business management, people management and practice skills. Have a look at the full range of workshops and qualifications on the website. If you can’t find what you’re looking for, get in touch. We’re always here to help. We take your development very seriously; adopting a friendly and flexible approach to helping you develop your skills and drive continuous improvement.

Stay informed by reading our blogs and articles. Register with the PMA and benefit from discounted rates for PMA workshops, monthly newsletters and bulletins – it’s free to join. Follow us on Twitter & LinkedIn for daily updates.

As an ILM and City & Guilds accredited centre, the PMA seeks to facilitate and promote best practice, offering education and support to those involved in primary care.

Modern Slavery Statement – PMA

The overall aim of the PMA is to encourage the sharing of knowledge & help those involved in general practice attain the highest standards.

We’d be delighted to welcome you, it’s free to join!

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Learn more about PMA

The benefits of joining PMA

  • Discounted rates for PMA workshops

  • Monthly PMA Newsletters and Bulletins

  • Twitter and LinkedIn for daily news updates

  • Meet the PMA at events across the UK

Don’t just take our word for it…

“Each session was well presented and full of useful information. Most notably Practice Managers who had been in the industry a long time felt these sessions highlighted a number of issues and gave lots of ideas and information to help with the day to day running of the practice. Also appreciated was the opportunity to network and gain insight and learning throughout this.”

“Just wanted to say what a truly fantastic job the PMA are doing. It’s so brilliant to be finally recognised for the professionals we are and to find such genuine interest in our role and future. Every session has been valuable – both in providing new information and ideas, but also helping me realise how much we are actually doing right already.”

“Those leading the courses had a high level of expertise in their subject matter which meant that they were able to deal with queries as well as deliver the core agenda, and the courses were very well tailored to the audience, so they were extremely relevant.”

“PMA’s model of recruiting experts in different fields to deliver focused training within the PMA framework is one that has been met with much approval amongst practice managers in the London Borough of Lewisham. Lewisham CEPN will be escalating the evaluation summary to HEE, with our recommendation that they consider commissioning at scale.”

WORKSHOPS

QUALIFICATIONS

LATEST NEWS

Our latest Workshops

2018-10-03T11:28:12+00:00

Prescription Clerk

The Developing the Role of a Prescription Clerk module is aimed at practice managers, receptionists and administrative staff who wish to broaden their knowledge of Medicines Management within General Practice. Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. They can play a ‘hidden’ crucial role in the highly complex process of repeat prescribing and the collaboration between clinical and administrative staff is crucial to maintaining the quality and safety of prescribing.

2018-09-14T16:01:34+00:00

GP Development – Team Management

Driving a High-Performance Culture. This PMA workshop looks at how leaders can create a high performing culture and fundamentally get the best from their teams. It focuses on building highly effective teams using theory from Lencioni (The Five Dysfunctions of a Team) and the Hackman High Performing Team assessment tool.

2018-09-14T16:00:32+00:00

Coaching & Mentoring – Two Day Programme

This module focuses on ‘coaching for performance’ – and will develop the skills needed to understand and develop the capability and capacity in the practice. Through the introduction of a variety of coaching tools and techniques, this module will develop the core skills of questioning and listening and using powerful questions to support people in achieving their best outcomes. Delegates will gain an understanding of the skills, principles and practice of effective management coaching and mentoring.

2018-08-15T15:35:14+00:00

Managing Conflict

Receptionists are the first point of contact in general practice for patients when it comes to their contact with the surgery – this can be for appointment making, treatment queries, ordering their repeat medications or when they have other prescription related query. Receptionists and administrative staff play a hidden, but crucial role in managing patient expectations.

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PMA News & Articles

The PMA blogs will keep you up to date with a wide-range of topics all relevant to primary care practices.
If you would like to know more about a certain subject, do get in touch.

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Join Over 19,000 PMA members today and benefit from our services

As a PMA member, you will benefit from regular news and updates in key issues and regulatory changes that effect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

Join PMA