PMA Business Workshops

/PMA Business Workshops
PMA Business Workshops2018-08-08T09:56:01+00:00
2018-09-04T10:41:29+00:00

Serious Incidents & Root Cause Analysis

Root Cause Analysis or RCA is widely endorsed by healthcare systems worldwide for the investigation of serious incidents. RCA is understood as a method of structured risk identification and management in the aftermath of adverse events. The RCA is not a single technique but, describes a range of approaches and tools drawn from many fields – and these will be fully explored throughout the workshop. These will enable you to establish how and why an incident occurred to identify how it, and similar problems, might be prevented from happening again.

2018-09-04T09:50:36+00:00

Information Governance

With the new General Data Protection Regulations (GDPR), that came into force in May 2018, more attention is focused on ensuring healthcare staff use and share information in a legal and secure way. You will need to understand what is considered personal data and the responsibility the use and sharing of it brings. Learning how good, safe management of information can assist in the provision of good quality care and be a cornerstone of good governance, it will help in understanding the need to incorporate data protection into day to day practice and planning.

2018-10-03T12:40:59+00:00

GDPR Post-implementation

The EU General Data Protection Regulation (GDPR) came in to force in the UK on May 25th, 2018. The scope of the changes under the new Regulation means that preparing for the GDPR will have been a high priority for the past 6 months. The workshop will explore the detail of the new GDPR regulation – it will look at what has been done within the practices, how they have done it, who is responsible – and will also assess what else they need to do or indeed what they can do differently. The second part of the programme will focus on the role of the DPO – the role and the responsibilities and how they manage GDPR compliance for the practice.

2018-10-03T12:32:58+00:00

GDPR and the role of the Data Protection Officer (DPO)

A Data Protection Officer (DPO) is an organisation leadership role required by the General Data Protection Regulation (GDPR). DPOs are responsible for overseeing data protection strategy and implementation to ensure compliance with GDPR requirements. This workshop will focus on the role and the responsibilities of the DPO and how they manage GDPR compliance for the practice.

2018-09-12T08:46:32+00:00

New Models of Care – Delivering Change

Working at Scale has become a key driver across general practice and all other areas of the wider NHS – presenting opportunities for new ways of working and for the development of new services all driven by the goal of improving patient care. ‘At Scale’ provision of care, will increasingly see practices shift towards collaborative working models – formal mergers, partnerships and federations and Multi-Specialty Community Providers (MCPs) – key advantages of this approach are the ability for practices to build on their strengths, improve their reach and also share the workload. But what are the practicalities of working at scale?

2018-09-12T08:49:00+00:00

New Models of Care – Strategy & Planning

The rising demand for services, constrained funding and a multitude of workforce challenges require us to think differently about the way we deliver health and care services to meet people’s needs and expectations. Digital tools are key part of the answer to this set of challenges – technology has the potential to revolutionise the way health and care is delivered.

2018-08-15T15:29:20+00:00

General Practice Property Management

We are facing multiple challenges and there is an apparent disconnect between managing your healthcare practice and delivering contracted medical services. Whilst the ownership of the practice can be separate from the service provision, it is usually the doctors who own and provide medical services. This one day workshop covers various property issues which have a direct impact upon the practice.

2018-09-04T10:01:55+00:00

Medicines Management

Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists and administrative staff play a hidden but crucial role in the highly complex process of repeat prescribing. But, the collaboration between clinical and administrative staff is equally crucial to maintaining the quality and safety of prescribing.

2018-09-04T10:28:23+00:00

Correspondence Management/Workflow Optimisation

There is a widely held belief that a strengthened version of general practice is essential to the wider sustainability of the NHS and that general practices themselves seem more open to new ways of working than ever before. It’s about ‘doing more with the same, rather than doing more will less’ but it’s also about ‘doing things differently’ and that means addressing both skills and processes.

2018-08-15T15:41:51+00:00

Partnerships & Federations

Partnerships & Federation includes Partnership Changes & Mergers, Written Agreements Federations, Business & Property Management. This module looks at partnership issues – written agreements and matters relating to partnership changes, including the pitfalls of merging practices. We also focus on Federations and mergers and models for working at scale, which are amongst the most important topics currently facing medical practice and the programme provides full information on developing issues by experts who are dealing with them on a day to day basis. To finish the workshop, we will take a more in-depth look at the considerations around property ownership and property management in the merger and partnership discussions.

2018-09-04T10:08:07+00:00

Employment Issues

This programme focuses on issues that regularly arise in medical practice that are often difficult to deal with. We will cover employment law in an interactive way with practical guidance to enable participants to manage more effectively their human resource and deal with any staffing challenges. The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques and outcomes onto their own practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues from other practices.

2018-09-04T10:11:45+00:00

Business Risk & Governance

This module focuses on the Business Risks and Governance issues that regularly arise in medical practice that are often difficult to deal with. We will focus on how to create competitive, collaborative and commercial advantage for the GP Practice through an understanding of the Risks and Governance issues relevant to General Practice. The module will be delivered as an interactive session with practical guidance to enabling participants to map the techniques onto their own risk and governance profile for their practice. The Tips on managing risk provide useful guidance to enable participants to understand and mitigate the governance requirements, liabilities and risks within General Practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues.

2018-08-15T15:44:39+00:00

Understanding Accounts, Accounting Systems and The Tax System

This is the foundation workshop to the PMA programme – a series focused on the business management of general practice - and practice accounts, accounting systems and the tax system are explained in a user-friendly, interactive way. The group work encourages participation so that individual issues can be explored. The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques and outcomes onto their own practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with practitioners but also you will have the opportunity to explore and interact with colleagues from other practices.

2018-09-04T10:13:17+00:00

CQC Inspection Framework

This module looks at the fundamental focus of the CQC Inspection process and how to deal with them. We will focus on how to create a culture of buy-in within the GP Practice through a better understanding of the CQC assessment framework. The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques onto their own practice and has been fully updated to incorporate the CQC Inspection changes applicable from April 2018. Case studies will be used to provide tips and insights on good practice and, also inadequate General Practice. Group work will be facilitated on all aspects of the programme so that participants also develop their understanding of the Assessment process by interacting with colleagues. The aim is to provide a practical usable framework for CQC compliance.

2018-08-15T15:26:39+00:00

GDPR

Although the EU General Data Protection Regulation (GDPR) does not come into force until May 2018, the scope of the changes under the new Regulation means that preparing for the GDPR will be high priority for the next 6 months. GDPR will need to be implemented alongside the New Data Protection Act which will both come into force on 25th May 2018.

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