PMA Consultancy

We are increasingly providing a broad range of consultancy services to Primary Care Networks as well as GP Federations, super-practices, training hubsCCGs as well as GP practices, to help support the progression and change that is underway across Primary Care and the wider NHS. Our team is on hand to work with you and support you in driving success. 

We know that Primary Care Networks (PCN) are at the core of the NHS Long-Term PlanClinical Directors have only been in post since 1st July 2019 and already being bombarded with demands upon their time and contribution, which outweigh the remuneration the role has been awarded. 

We can help PCNs work through the myriad of requests and prioritise the most important, whilst supporting development to ensure that your PCN is fit for purpose for the challenges ahead. 

We offer bespoke support and a small menu of workshops/development programmes which can be adapted to meet your specific needs. All sessions are delivered by experienced general practice staff and subject experts in their specific fields. As a result, feedback from our delivery is second to none. 

Our services include: 

  • Bespoke PCN Masterclasses 
  • Practice Managers Leadership Development Programme 
  • Clinical Directors Leadership Development Programme 
  • How to Project Manage your Primary Care Network 
  • Practice Finance, Maximising Income and Compliance 
  • Practice Diagnostics and Turnaround 
  • Interim Management 
  • Clinical Modelling 
  • New Care Models 
  • Working at Scale 
  • Interim Management 
  • Business Process Re-engineering 
  • Change Management 
  • Managing Teams 
  • Building Resilience 
  • Coaching & Mentoring 
Enquire about PMA Consultancy Services

Practice Manager Leadership Development Programme 

Developed by experienced Primary Care Business Managers, this action learning programme, delivered over a period of 6, 9 or 12 months to develop the leadership, resilience and sustainability of Practice Managers in the context of PCNs. This can be run as an area-based cohort of 6 or more sessions. Sessions include:  

  • Change management 
  • Leadership styles 
  • Influencing skills 
  • Facilitation skills 
  • Coaching skills 
  • Network Development 
  • Legal Aspects 
  • Operational Management 
  • Finance and Business Planning
  • What about patients? 
  • Human resources, managing effective teams and appraisals 
  • Human factors, emotional intelligence and culture and can be tailored towards to specific needs. 

Clinical Director Leadership Development Programme 

A minimum of six half day face to face sessions delivered via an action learning programme, for a cohort of Clinical Directors to work together from a menu of topics which include: 

  • Strategy Fundamentals and mapping “the system” landscape
  • Leadership styles and how to work with others 
  • Implementing Change and Working to Scale
  • Company legal structures and governance in the context of PCNs  
  • Company finance and how this applies to PCNs
  • Building effective networks
  • HR law and industrial relations
  • Implementing Quality Improvement 
  • Contracting new models of care 
  • Project management 
  • Organisational culture 
  • Mentoring and coaching
  • Business Planning
  • Population Health

PCN Masterclasses

The masterclasses are all designed and delivered by subject experts with experience in Primary Care. Each session will typically be 2 hours and include a workbook or slide deck and other supporting materials. Within the masterclass sessions, interaction and discussion are always encouraged. Action planning and feedback will be built into the sessions, to enable delegates to take away a personalised journey.

How to Project Manage your PCN 

NHS England feels more comfortable with a confident, inclusive approach to PCN delivery. We show you how you can apply project management principles which provides transparency and comfort to the team, NHSE and ultimately your patients. 

  • What do we need to do? 
  • When do we need to do it? 
  • How do we monitor/record what we do? 
  • How do we keep everyone on board? 

Practice Diagnostics and Turnaround 

General practice is often too busy doing the day job to create capacity to step back and look at the bigger picture and where it needs to be aiming for. This can result in partnerships feeling a bit rudderless, or just lacking in objectivity in order to prioritise. We can help hold a mirror up to your practice, to help you identify what you need/want to do, and determine how to do it, in what timescale.  

We can also help move this forward with a pan on how to get there, and facilitate its delivery, if you so wish. 

Health and Safety Combined Package 

This is a one stop shop for all your health & safety compliance needs, including production of your health and safety policy, pregnancy risk assessments, fire safety and CPR training. We have CCGs who are buying in to this for all of their practices, and individual surgeries who just get the specific parts of it that they need. 

 Interim Management 

Recent surveys and press reports allege that almost 50% of Practice Managers will leave their jobs other than due to retirement in the next few years. If you’re a Partner in this position the last thing you want to do is to start trying to run the practice. We have a bank of extremely experienced practice managers/partners who can help by advice, support or interim management. give us a call and we can help in a range of ways that suit your needs.  

Coaching/ Mentoring 

Many Practice Managers are coming into the role from outside the healthcare sector, or perhaps outside of general practice. We all know it has its quirks – we can support via our Introduction to Practice Management workshop, or more intensively via mentoring new staff in the role who need the support of someone who’s “been there, got the t-shirt”. 

We also have several excellent coaches who can provide support face to face or electronically.  Let us know your needs and we can offer some options for you to consider. 

If you would like to know more, please contact the PMA Team at or phone 0330 111 6459 and we will be happy to speak to you in more detail about how the PMA Consultancy can benefit you.

Don’t just take our word for it…

“Each session was well presented and full of useful information. Most notably Practice Managers who had been in the industry a long time felt these sessions highlighted a number of issues and gave lots of ideas and information to help with the day to day running of the practice. Also appreciated was the opportunity to network and gain insight and learning throughout this.”

“Just wanted to say what a truly fantastic job the PMA are doing. It’s so brilliant to be finally recognised for the professionals we are and to find such genuine interest in our role and future. Every session has been valuable – both in providing new information and ideas, but also helping me realise how much we are actually doing right already.”

“Those leading the courses had a high level of expertise in their subject matter which meant that they were able to deal with queries as well as deliver the core agenda, and the courses were very well tailored to the audience, so they were extremely relevant.”

“PMA’s model of recruiting experts in different fields to deliver focused training within the PMA framework is one that has been met with much approval amongst practice managers in the London Borough of Lewisham. Lewisham CEPN will be escalating the evaluation summary to HEE, with our recommendation that they consider commissioning at scale.”

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