Welcome to the PMA Academy where individual development is supported by a range of apprenticeship standards and PMA diploma courses. The courses are an ideal way to enhance the skills and knowledge you need to further your career and attain an internationally recognised qualification. There is an option for everyone, regardless of current levels of experience.

All PMA trainers are experts in their fields, extremely capable and approachable. We provide all the support you need to make sure your study time is as valuable and enjoyable as possible.

Following successful completion, our learners will be invited to the annual PMA Academy Graduation Ceremony. This is a wonderful event and perfect occasion to celebrate such a fabulous achievement.

PMA Apprenticeship Recruitment Service

The PMA are pleased to support you with an Apprenticeship Recruitment Service established to facilitate the introduction of 16 to 18 year old students into General Practice. Providing young people with the chance to embark on a fulfilling, challenging and rewarding career path, it gives you the opportunity to develop them to support your practice. Recruiting and developing a young person as an apprentice is a win-win for you both with the additional benefit of a financial incentive for your practice.

This service carries a fixed fee of £250 which includes an advertisement on “Indeed” and on the PMA website. Details will also be posted on the Apprenticeship Service website, in the PMA Newsletter and on all PMA social media platforms.

For further information and to discuss your requirements please email education@practice managersuk.org The PMA Team will be happy to assist.

The PMA is an ILM and City & Guilds Approved Centre and providers of excellence in primary care workforce development.

The PMA is approved by The Education & Skills Funding Agency (ESFA) and is on the Register of Apprenticeship Training Providers (RoATP).  Organisations that are listed on the RoATP have been through an application process with the ESFA that considers due diligence, capability, quality and financial health to assess their capability to deliver high-quality apprenticeship training.

As an ESFA Approved Training Provider, apprenticeship co-funding is available from ESFA, meeting most of the cost of the PMA ILM accredited diploma courses delivered within an apprenticeship standard. Some prior qualifications may exclude you from ESFA funding. A few NHS regions are making a co-contribution with a bursary. This could mean that the only funding you will need to cover is ILM registration. Please call 0330 111 6459 or email enquiries@practicemanagersuk.org for full details.

The PMA are proud to announce achievement of the matrix Standard. The matrix Standard is a unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals. This is a hugely important milestone, bringing reassurances about the quality standards we provide you.

The PMA are delighted to have gained Direct Claim Status (DCS) from ILM. By granting DCS, ILM have acknowledged that the PMA have demonstrated best practice in quality assurance processes, in accordance with strict requirements for training and assessment. We are now able to award qualifications to delegates following our own rigorous internal assessment and verification process meaning that delegate results and certificates can be issued sooner that many other ILM centres.

The PMA have achieved the Skills for Health Quality Mark. This demonstrates the organisation’s training provision meets a nationally recognised quality benchmark. Skills for Health have fully endorsed our training delivery and verified the quality the PMA provide as a training provider. For more on this please see our news page.

Transferring Apprenticeship Funds

Organisations that pay the apprenticeship Levy can now transfer up to 10% of its apprenticeship funds to other organisations to pay for their apprenticeship training and assessment. Following the Chancellors October 2018 Budget, this will rise to 25% from April 2019. The PMA encourage Levy NHS Trusts to support GP Foundations in developing its partner base through the sharing of Levy funds. Quite often we hear that Trusts simply can't spend all of its Levy and by seizing this opportunity, it is possible to make a real difference in improving services, patient satisfaction, raising staff competence and motivation. Read more and see the process for levy transfer here.

Here you can see the process for receiving apprenticeship levy funds to your Practice by transfer from an NHS Trust/ Hospital.

Advice & Guidance

PMA appreciate that there will be times when learners, their family, friends or employers may be looking for extra help or support in their personal or professional lives. We signpost to a range of professional services that you may find beneficial to contact.

View our Advice & Guidance Information
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PMA GP Assistant Practice Manager – Based upon Team Leader/Supervisor Level 3 Apprenticeship Standard

This course and qualification is ideal for those aspiring into a management role and who may subsequently move into full practice management. It is suitable for new or existing employees who are expected to develop the skills necessary to lead or manage teams. Candidates are expected to have some management responsibilities, like supporting, managing and developing team members, leading projects or planning and monitoring workloads and resources. They may also be responsible for delivering operational plans, resolving problems, or building work relationships with colleagues at the same level or above.

2019-07-29T14:33:21+01:00

PMA GP Practice Manager – Based upon Operations/Departmental Manager Level 5 Apprenticeship Standard

The PMA GP Practice Manager ILM Level 5 Diploma course is designed for those already working in an established management role. It is set at a standard suitable for those who are managing teams or projects and are responsible for achieving operational or departmental goals as part of their organisations strategy. They may be accountable to a more senior manager or the business owners. Other responsibilities may include managing change, financial and resource management, talent management, coaching and mentoring.

2019-07-29T14:32:02+01:00

PMA Medical Administrator/GP Assistant – Based upon Business Administration Level 3 Apprenticeship Standard and City & Guilds Level 3 Diploma in Business Administration

Employers will have the choice of focusing on a Medical Administrators qualification or a GP Assistant depending on the needs and workforce skills base of their practice. Both will include a highly transferable set of skills built around the core elements of the Business Administration Diploma such as communication, organisational, decision-making, interpretation of information and IT skills. These two diplomas will then be contextualised to include specific areas within the primary care environment.

2019-07-29T14:28:53+01:00

PMA Senior Healthcare Support worker – Based upon Senior Healthcare Support Worker Level 3 Apprenticeship Standard and City & Guilds Level 3 Diploma

As models of care within the NHS evolve to provide a multi-disciplinary, flexible workforce and healthcare and social care are increasingly integrated, the role of the Healthcare Support Worker (HCSW) has become increasingly highlighted. In addition, a range of national drivers has resulted in an increase in the number of HCSWs employed in healthcare. Until recently, this role has not been clearly defined or regulated.

2019-07-29T14:22:57+01:00

PMA Healthcare Support Worker – Based upon Healthcare Support Worker Level 2 Apprenticeship Standard

As models of care within the NHS evolve to provide a multi-disciplinary, flexible workforce and healthcare and social care are increasingly integrated, the role of the Healthcare Support Worker (HCSW) has become increasingly highlighted. In addition, a range of national drivers has resulted in an increase in the number of HCSWs employed in healthcare. Until recently, this role has not been clearly defined or regulated. Based upon Healthcare Support Worker Level 2 Apprenticeship Standard, this focuses on the core practical skills and underpinning knowledge and theory to gain competence, under clinical supervision, to be a healthcare practitioner in a GP Practice.

2019-07-29T14:30:59+01:00

PMA Customer Service Specialist – Based upon Customer Service Specialist Level 3 Apprenticeship Standard and City & Guilds Level 3 Diploma

In a bid to provide a multi-disciplinary, professional workforce able to meet the burgeoning demands of primary care, non-clinical roles are being developed and extended. The new City and Guilds Customer Service Specialist Level 3 diploma offers the opportunity for customer service practitioners (receptionists, administrators, care navigators) to develop their business and customer insight knowledge and skills and work towards a recognised formal qualification.

2019-10-03T18:21:47+01:00

PMA Dental Practice Manager – Based upon Dental Practice Manager Level 4 Apprenticeship Standard & ILM Level 4 certificate

This certificate is designed to develop an individual for the role of Dental Practice Manager who is responsible for all non-clinical aspects within a practice to achieve excellent patient care, quality, cost and delivery performance in line with practice strategy, goals and values by providing support and direction to all practice staff.

Non-funded Diploma Courses

The PMA are firm believers making self-development achievable and affordable for all. Whilst ESFA funding is an option for the majority of PMA diploma courses, there may be instances where you are unable to qualify. Examples include holding some prior qualifications or living in Scotland, Wales or Northern Ireland. You’ll be glad to hear, there is a reasonable alternative to support your plan.

The PMA offer a payment scheme to cover the full amount of the diploma course. This monthly payment plan is interest-free. Example costs are outlined here:

Please contact the PMA Team for more information at enquiries@practicemanagersuk.org

2019-02-13T12:30:25+01:00

PMA GP Assistant Practice Manager – ILM Level 3 Diploma in Leadership & Management

This course and qualification is ideal for those aspiring into a management role and who may subsequently move into full practice management. It is suitable for new or existing employees who are expected to develop the skills necessary to lead or manage teams. Candidates are expected to have some management responsibilities, like supporting, managing and developing team members, leading projects or planning and monitoring workloads and resources. They may also be responsible for delivering operational plans, resolving problems, or building work relationships with colleagues at the same level or above.

2019-01-07T15:03:17+01:00

PMA GP Practice Manager – ILM Level 5 Diploma in Leadership & Management

The PMA GP Practice Manager ILM Level 5 Diploma course is designed for those already working in an established management role. It is set at a standard suitable for those who are managing teams or projects and are responsible for achieving operational or departmental goals as part of their organisations strategy. They may be accountable to a more senior manager or the business owners. Other responsibilities may include managing change, financial and resource management, talent management, coaching and mentoring.

2019-02-25T08:35:34+01:00

PMA Senior Manager – ILM Level 7 Diploma in Leadership & Management

This level 7 vocational qualification is designed to enable existing and aspiring senior managers, working in the operational or strategic field, to develop and enhance current leadership and management skills. It is most appropriate for those well established in a practice management role, already comfortable with providing direction and leadership in addition to managing resources, performance, finances and, most likely, change. It provides the skills and initiatives necessary to successfully lead and manage teams in the emerging roles and new models of care within healthcare whilst satisfying various stakeholders. This will benefit those working at scale, leading large, multi-disciplinary teams based on multiple sites via Federations, Super Practices or PC Networks. The vocational nature of this qualification ensures that the projects and learning can be aligned to the strategic needs of the organisation, benefiting both the candidate and the employer.

Register your interest

Register your interest

Recruitment for courses is underway, if the diploma course is something you may consider, please click the button to register your interest, call 0330 111 6459 or email enquiries@practicemanagersuk.org

Register your interest

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