PMA Education

PMA Education and Accreditation Programme 

PMA Education and Accreditation Programme 


The PMA is an ILM and City & Guilds Approved Centre, offering education to develop the skills needed to better understand the business aspects of general practice. PMA diplomas are integral to successful succession planning in the practice – vital in today’s ever-changing and challenging environment. The courses provide an opportunity to boost self-confidence and to drive motivation and performance for primary care staff.

The programme been created by Cathryn Lyon, PMA Director of Education. There is an option for everyone,  regardless of current levels of experience.


The PMA is approved by The Education & Skills Funding Agency (ESFA) and is on the Register of Apprenticeship Training Providers (RoATP).  Organisations that are listed on the RoATP have been through an application process with the ESFA that considers due diligence, capability, quality and financial health to assess their capability to deliver high-quality apprenticeship training.

As an ESFA Approved Training Provider the PMA has co-funding available from ESFA that will meet most of the cost of our ILM Accredited Diploma courses. Some NHS regions are making a co-contribution with a bursary. This could mean that the only funding you will need to cover is ILM registration. Please call 0330 111 6459 or email for full details.

Recruitment for the first diploma courses is underway. Please register your interest below, call 0330 111 6459 or email .

1: ILM Excellence in Practice Management certificate 

Delegates who attend the six PMA Workshops will receive an Excellence in Practice Management certificate, awarded by the ILM. The workshops provide the essentials for good practice management. For more information about the certificate and workshops, please click here.

2: PMA GP Practice Manager – ILM Level 5 Diploma in Leadership & Management

The PMA GP Practice Manager ILM Level 5 Diploma course is designed for those already working in an established management role. It provides an opportunity to achieve an internationally recognised formal qualification. For more information, please click here

3. PMA GP Assistant Practice Manager – ILM Level 3 Diploma in Leadership & Management

This course and qualification is ideal for those aspiring into a management role and who may subsequently move into full practice management. It is suitable for new or existing employees who are expected to develop the skills necessary to lead or manage teams. For more information, please click here

4. PMA Medical Administrator/GP Assistant – City & Guilds Level 3 Diploma in Business Administration

A diploma designed to teach specific skills pertinent to health such as communication, confidentiality, infection prevention and medical terminology. For GP Assistants this can be used to underpin education and training. Employers already have examples of how this can work well to encourage opportunity and skills development for individuals in primary care. For more information, please click here

5. PMA Dental Practice Manager – ILM Level 4 Diploma  

This diploma course is designed to develop an individual for the role of Dental Practice Manager who is responsible for all non-clinical aspects within a practice to achieve excellent patient care, quality, cost and delivery performance in line with practice strategy, goals and values by providing support and direction to all practice staff.

6. NEW – PMA ILM Level 7 Diploma in Leadership & Management – you can read an independent article about this PMA diploma here

This qualification is designed to enable existing and aspiring senior managers, who recognise they must satisfy various stakeholders and want to invest in their own personal brand, to create organisational and personal impact through high level engagement with practice, innovation and critical thinking, underpinned by practical and applied research and the application of theoretical frameworks. You can read more here.

7 & 8. NEW – PMA Healthcare Support Worker – City & Guilds Level 2 Diploma AND PMA Senior Healthcare Support worker – City & Guilds Level 3 Diploma

As models of care within the NHS evolve to provide a multi-disciplinary, flexible workforce and healthcare and social care are increasingly integrated, the role of the Health Care Support Worker has become increasingly highlighted. In addition, a range of national drivers has resulted in an increase in the number of HCSWs employed in healthcare. Until recently this role has not been clearly defined or regulated and the PMA are delighted to announce that they will be offering these 2 City and Guilds diplomas for those starting out in a healthcare support role (Level 2) or those with experience wanting the opportunity to become more involved with service improvement and leadership (Level 3). This provides a unique opportunity to work towards an approved, recognised qualification. These qualifications are specifically aimed at HCSWs working in general practice. Both qualifications will require learners to achieve the 15 standards of the HEE Care Certificate.

PMA Healthcare Support Worker – City & Guilds Level 2 Diploma

The Level 2 Diploma focuses on the core practical skills and underpinning knowledge and theory to gain competence, under clinical supervision, to be a healthcare practitioner in a GP Practice. For more information, please click here

PMA Senior Healthcare Support worker – City & Guilds Level 3 Diploma

The Level 3 Diploma is aimed at experienced healthcare support workers who are ready to demonstrate best practice and act as a role model as well as accepting more responsibility. You will be ready to act as a supervisor to other members of the team. Learners will be required to complete 6 core modules and choose one specialist area such as adult nursing support. 

9. NEW – PMA Customer Service Specialist – City & Guilds Level 3 Diploma

In a bid to provide a multi-disciplinary, professional workforce able to meet the burgeoning demands of primary care, non-clinical roles are being developed and extended. The new PMA City and Guilds Customer Service Specialist Level 3 diploma offers the opportunity for customer service practitioners (receptionists, administrators, care navigators) to develop their business and customer insight knowledge and skills and work towards a recognised formal qualification. As the name suggests learners will become ‘specialists’ in customer support and ‘advocates’ for excellent customer service, supporting other team members and highlighting service improvements, working with a range of systems and data. It is most likely that those involved in this qualification would also have a key role in Enhanced Care Navigation with their practices. Completion of the L 3 qualification leads to eligibility to join the Institute of Customer Service.

We are now running a  PMA ILM Level 3 & 5 Diploma in Leadership & Management TASTER DAY which will provide you with insight into the full diploma programme. Check here for more information.


Do let us know if any of the diploma courses are of interest by clicking the button below.


Register your interest


Cathryn Lyon, PMA Director of Education


Cathryn has worked in education for over 20 years. This has primarily been in performance improvement, leadership and management. She uses a hands-on technique with teams to engender a proactive approach to changing demands of both commercial business and education.

Well respected as a leader, Cathryn has a keen interest in health and well-being. She uses a holistic approach to drive solutions and promote a harmonious working environment.

As an educator, she is recognised as an engaging, passionate speaker. She has motivated students to fulfil their potentials and seek opportunities they may otherwise not have thought possible.

Cathryn’s interests include complementary therapies, the impact of ageing on general health and advanced rejuvenation techniques.

Feel free to contact Cathryn by email: