Welcome to the PMA Academy where individual development is supported by a range of apprenticeship standards and PMA diploma courses. The courses are an ideal way to enhance the skills and knowledge you need to further your career and attain an internationally recognised qualification. There is an option for everyone, regardless of current levels of experience.

All PMA trainers are experts in their fields, extremely capable and approachable. We provide all the support you need to make sure your study time is as valuable and enjoyable as possible.

Following successful completion, our learners will be invited to the annual PMA Academy Graduation Ceremony. This is a wonderful event and a perfect occasion to celebrate such a fabulous achievement.

Examples of feedback from our learners:

Emma passed with Distinction:

‘When I first started my apprenticeship I was new to management and had little experience in running a successful team. The course allowed me to learn all about the key areas of management, communication, conflict management and organisational strategy to name a few.  

While completing my apprenticeship the COVID pandemic hit and I had to take what I had learnt and implement it quickly to help guide my team through most of last year. My Practice has recognised the developments that I have made and I have also been promoted to Assistant Practice Manager.  I can honestly say that without this course I would not be where I am today. It has given me the opportunity to learn and to grow as both an individual and as a leader.’  

Amanda passed with Distinction:

‘I have been promoted to Admin Team Leader now and feel that I have learned new skills, through the Diploma, which helped me in getting the promotion and also helps in my new role. These included budgeting, emotional intelligence and being able to see things from an operational point of view.’

Chloe gained a Merit:

‘Being a junior manager, the apprenticeship has taught me a lot about leadership and management that I didn’t know before and can use in my role. It has made me more aware of my leadership skills and how best to coach someone which was new to me at the start of this course. I’m sure there is lots that I have learned from it and do every day unconsciously. Developing my role as a manager whilst doing this apprenticeship has been great – It was the perfect time in my career to do this course. I think I am better at problem-solving and prioritising tasks than I was before which is important as a manager.’

Feedback sent to one of our tutors from a learner:

‘I just wanted to send this email to thank you for showing me all these new ways of learning it is really helping me to complete my units. And thank you so much for being there for me and reassuring me that I’m doing a good job.’

Newly announced capacity and funding for apprenticeships

The Chancellor’s recent news aimed at supporting jobs brings additional funding for apprenticeships.

What does that mean for practices in Primary Care?

Practices can have up to 10 apprentices at any given time, with a mix of new apprentices and existing team members.

Employer Incentive payments for hiring a new apprentice have now increased. Employers who hire new apprentices between 1 April and 30 September 2021 could receive:

  • £3,000 for apprentices of any age
  • This is in addition to the existing £1,000 payment the government provides for all new 16 to 18-year-old apprentices and those aged under 25 with an Education, Health and Care Plan, where that applies.

We have already seen evidence of the benefits apprenticeships can make to practices in terms of efficiency, team working and motivation. This extra funding is an excellent incentive to support and develop young people as new employees or as part of succession planning in the practice.

Read more here.

Please contact Kevin Maxfield at kevin@practicemanagersuk.org or Stacey Chapman at stacey@practicemanagersuk.org for more information or advice. 

PMA Apprenticeship Recruitment Service

The PMA is pleased to support you with an Apprenticeship Recruitment Service established to facilitate the introduction of new apprentice team members into General and Dental Practice and Care Homes. Providing new people with the chance to embark on a fulfilling, challenging and rewarding career path whilst giving you the opportunity to develop them to support your practice. Recruiting and developing an apprentice is a win-win for you both with the additional benefit of a financial incentive for your practice.

For further information and to discuss your requirements please email education@practicemanagersuk.org  The PMA team will be happy to assist.

The PMA is an ILM and City & Guilds Approved Centre and providers of excellence in primary care workforce development.

Don’t take our word for it

The SY&B Workforce and Training Hub began working with The PMA on the Assistant Practice Manager Apprenticeship in early 2020. Despite everything this year has thrown at us, The PMA has continued to work with us, at speed to get the scheme up and running across our region. The hub recruited 18 apprentices across SYB and The PMA worked tirelessly to get them all enrolled for our scheduled start date of October 2020. Each apprentice has now been inducted, are having group sessions and 1:1 sessions with their tutor and feedback from learners are practices is very positive. We already have interest expressed for our next cohort in September 2021!! 

The PMA is continuing to support our learners to complete their apprenticeships during the pandemic. 

Use the link below to find out more about:

  • the temporary flexibilities which have been applied during the coronavirus (COVD-19) outbreak.

  • how and when apprentices can safely train and undertake an assessment in the workplace and educational and assessment settings.

Government advice for apprenticeships during the COVID-19 outbreak

“My advice to anyone thinking of doing an apprenticeship or to an employer thinking about enrolling their team is, GO FOR IT, you won’t regret it!”

Fran Emery, PMA Learner

“I would highly recommend this company (PMA) and my assessor Annette O’Brien for the professional and informative service they provide, ensuring along your journey you are happy and your needs are catered for.”

Hayley Arthur, PMA Learner

“I have enjoyed my apprenticeship so far and investing in myself and would recommend anyone thinking about it to do it for yourself!”

Alison Williams, PMA Learner

The PMA is approved by The Education & Skills Funding Agency (ESFA) and is a Main Provider on the Register of Apprenticeship Training Providers (RoATP).

PMA can deliver apprenticeships funded through the Digital Apprenticeship Service as well as the Apprenticeship Levy. For further information regarding funding please contact PMA on 0330 111 6459 or email enquires@practicemanagersuk.org

Transferring Apprenticeship Funds

Organisations that pay the Apprenticeship Levy can now transfer up to 25% of their apprenticeship funds to other organisations to pay for their apprenticeship training and assessment. The PMA encourages Levy NHS Trusts to support GP Foundations in developing their partner base through the sharing of Levy funds. Quite often we hear that Trusts simply can't spend their entire Levy and by seizing this opportunity, it is possible to make a real difference in improving services, patient satisfaction, raising staff competence and motivation. Read more and see the process for levy transfer here.

Advice & Guidance

PMA appreciate that there will be times when learners, their family, friends or employers may be looking for extra help or support in their personal or professional lives. We signpost to a range of professional services that you may find beneficial to contact.

View our Advice & Guidance Information
2021-04-10T08:27:47+01:00

PMA GP Assistant Practice Manager – Incorporating the Team Leader/Supervisor Level 3 Apprenticeship Standard

This apprenticeship is ideal for those aspiring into a supervisory or management role and who may subsequently move into the full practice management role. It is suitable for new or existing employees who are expected to develop the skills necessary to lead or manage teams. Candidates are expected to have some management responsibilities, like supporting, managing and developing team members, leading projects or planning and monitoring workloads and resources. They may also be responsible for delivering operational plans, resolving problems, or building work relationships with colleagues at the same level or above.

2021-04-10T08:28:29+01:00

PMA GP Practice Manager – Incorporating the Operations/Departmental Manager Level 5 Apprenticeship Standard

The PMA GP Practice Manager Level 5 Apprenticeship is designed for those already working in an established management role but would benefit from developing a wider range of management skills . It is set at a standard suitable for those who are managing teams or projects and are responsible for achieving operational or departmental goals as part of their organisations strategy. They may be accountable to a more senior manager or the business owners. Other responsibilities may include managing change, financial and resource management, talent management, coaching and mentoring.

2021-04-12T09:14:10+01:00

PMA Senior Leader – Incorporating the Senior Leader Level 7 Apprenticeship Standard

PMA Senior Leader course is designed for a leader who has senior management responsibility. Senior Leaders are key where there is a workforce to lead, manage and support. The broad purpose of this role is to provide clear, inclusive and strategic leadership and direction which contribute to the execution and achievement of the strategic objectives set by the organisation.

2021-04-10T08:29:28+01:00

PMA Medical Administrator/GP Assistant – Incorporating Business Administration Level 3 Apprenticeship Standard and City & Guilds Level 3 in Business Administration

Employers will have the choice of focusing on a Medical Administrators qualification or a GP Assistant depending on the needs and workforce skills-base of their practice. Both will include a highly transferable set of skills built around the core elements of Business Administration such as communication, organisation, decision-making, interpretation of information and IT skills. These two diplomas will then be contextualised to include specific areas within the primary care environment.

2021-04-10T08:30:27+01:00

PMA Senior Healthcare Support worker – Incorporating the Senior Healthcare Support Worker Level 3 Apprenticeship Standard and Level 3 City & Guilds

As models of care within the NHS evolve to provide a multi-disciplinary, flexible workforce and healthcare and social care are increasingly integrated, the role of the Healthcare Support Worker (HCSW) has become increasingly highlighted. In addition, a range of national drivers has resulted in an increase in the number of HCSWs employed in healthcare. Until recently, this role has not been clearly defined or regulated.

2021-04-10T08:31:27+01:00

PMA Healthcare Support Worker – Incorporating the Healthcare Support Worker Level 2 Apprenticeship Standard

As models of care within the NHS evolve to provide a multi-disciplinary, flexible workforce and healthcare and social care are increasingly integrated, the role of the Healthcare Support Worker (HCSW) has become increasingly highlighted. In addition, a range of national drivers has resulted in an increase in the number of HCSWs employed in healthcare. Until recently, this role has not been clearly defined or regulated. Based upon Healthcare Support Worker Level 2 Apprenticeship Standard, this focuses on the core practical skills and underpinning knowledge and theory to gain competence, under clinical supervision, to be a healthcare practitioner in a GP Practice.

2020-10-22T16:39:32+01:00

PMA Customer Service Specialist – Incorporating the Customer Service Specialist Level 3 Apprenticeship Standard and Level 3 City & Guilds

In a bid to provide a multi-disciplinary, professional workforce able to meet the burgeoning demands of primary care, non-clinical roles are being developed and extended. The new Level 3 City and Guilds Customer Service Specialist course offers the opportunity for customer service practitioners (receptionists, administrators, care navigators) to develop their business and customer insight knowledge and skills and work towards a recognised formal qualification.

2020-10-22T16:43:04+01:00

PMA Dental Practice Manager – Incorporating the Dental Practice Manager Level 4 Apprenticeship Standard & ILM Level 4 certificate

This certificate is designed to develop an individual for the role of Dental Practice Manager who is responsible for all non-clinical aspects within a practice to achieve excellent patient care, quality, cost and delivery performance in line with practice strategy, goals and values by providing support and direction to all practice staff.

2021-04-10T08:32:06+01:00

PMA Adult Care Worker Level 2

Providing frontline care for vulnerable adults within their own homes, daycare centres, residential and nursing homes and other healthcare. To work in care is to make a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges.

2020-12-02T17:01:32+00:00

PMA Lead Adult Care Worker Level 3

Lead Adult Care Workers are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives.

2020-12-02T15:49:55+00:00

PMA Lead Practitioner in Adult Care Level 4

The Lead Practitioner in Adult Care will guide and inspire team members to make positive differences in someone’s life when they are faced with physical, practical, social, emotional, psychological or intellectual challenges. They will have achieved a level of self-development to be recognised as a lead practitioner within the care team, contributing to, promoting and sustaining a values-based culture at an operational level.

2020-12-02T17:07:59+00:00

PMA Leader in Adult Care Level 5

The Lead Practitioner in Adult Care will guide and inspire team members to make positive differences in someone’s life when they are faced with physical, practical, social, emotional, psychological or intellectual challenges. They will have achieved a level of self-development to be recognised as a lead practitioner within the care team, contributing to, promoting and sustaining a values-based culture at an operational level.

"The tutors that I have encountered during my apprenticeship have been amazing. They have been supportive and encouraging, these include Gill Phillips and Sadie. They have given me to confidence to believe in myself and not to give up." 

Lucy Hepworth, PMA Learner

"I would tell a potential apprentice – absolutely do it, even if you are hesitating because you haven’t studied for years, really consider enrolling, because I really think it is worth it. I won't sugar coat it and say that the last 18 months has been a walk in the park, it hasn’t. It has been hard work sometimes, but it has just been completely worth putting that effort in and I feel I have accomplished more in the last 18 months than I have in the last 20 years I have been in some form of employment."

Jenna Johnstone, PMA Learner

"The knowledge and support from the tutor is invaluable, also the apprenticeship was tailored to the job role which I found very useful, as I was able to relate to the scenarios and tasks to the day to day practice work. The underpinning knowledge I have gained from completing this apprenticeship will assist me in both my personal and professional life."

Toni Johnson, PMA Learner

Non-funded Diploma Courses

The PMA are firm believers in making self-development achievable and affordable for all. Whilst ESFA funding is an option for the apprenticeship standards, there may be instances where you are unable to qualify. Examples include holding some prior qualifications or living in Scotland, Wales or Northern Ireland. You’ll be glad to hear, there is a reasonable alternative to support your development plan.

Example costs are outlined here:

Please contact the PMA Team for more information at enquiries@practicemanagersuk.org

2021-02-15T10:46:40+00:00

PMA GP Assistant Practice Manager – ILM Level 3 Diploma in Leadership & Management

This course and qualification is ideal for those aspiring into a management role and who may subsequently move into full practice management. It is suitable for new or existing employees who are expected to develop the skills necessary to lead or manage teams. Candidates are expected to have some management responsibilities, like supporting, managing and developing team members, leading projects or planning and monitoring workloads and resources. They may also be responsible for delivering operational plans, resolving problems, or building work relationships with colleagues at the same level or above.

2021-02-15T10:47:39+00:00

PMA GP Practice Manager – ILM Level 5 Diploma in Leadership & Management

The PMA GP Practice Manager ILM Level 5 Diploma course is designed for those already working in an established management role. It is set at a standard suitable for those who are managing teams or projects and are responsible for achieving operational or departmental goals as part of their organisations strategy. They may be accountable to a more senior manager or the business owners. Other responsibilities may include managing change, financial and resource management, talent management, coaching and mentoring.

2021-03-16T12:49:45+00:00

PMA Senior Manager – ILM Level 7 Diploma in Leadership & Management

This level 7 vocational qualification is designed to enable existing and aspiring senior managers, working in the operational or strategic field, to develop and enhance current leadership and management skills. It is most appropriate for those well established in a practice management role, already comfortable with providing direction and leadership in addition to managing resources, performance, finances and, most likely, change. It provides the skills and initiatives necessary to successfully lead and manage teams in the emerging roles and new models of care within healthcare whilst satisfying various stakeholders. This will benefit those working at scale, leading large, multi-disciplinary teams based on multiple sites via Federations, Super Practices or PC Networks. The vocational nature of this qualification ensures that the projects and learning can be aligned to the strategic needs of the organisation, benefiting both the candidate and the employer.

Register your interest

Register your interest

Recruitment for courses is underway, if the diploma course is something you may consider, please click the button to register your interest, call 0330 111 6459 or email enquiries@practicemanagersuk.org

Register your interest

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