We are delighted to announce the launch of Excellence in Supporting Healthcare‘ – the first e-learning course of its kind, offering a comprehensive and accredited training programme for non-clinical workforces.

The ILM approvedExcellence in Supporting Healthcare certificate enables non-clinical staff to better support clinicians in improving care in a changing healthcare environment.

The programme commences on 24th September 2019 and is now open for enrolment.

Please contact us at education@practicemanagersuk.org to register your interest.

A launch event will be held on the afternoon of 1st October in a central London venue. Interest is expected to be high and capacity limited, so do not delay in registering for your free places below.

The Health Education England endorsed online course is the result of an exciting collaboration between the Practice Managers Association, Our Healthier South East London Sustainability and Transformation Partnership and itslearning UK. It provides a unique development opportunity for our non-clinical workforce equipping them with the skills to better support their clinical colleagues and improve the patient and service us er experience.

The course covers generic administrative competencies required at level two of a unique Competency Framework developed by Our Healthier South East London Sustainability and Transformation Partnership and designed to support increasing competency and career pathways for those working in health and care settings. Learners will also access information and guidance to support signposting and care navigation skills in addition to an introduction to social prescribing.

Evidence to date demonstrates the very real impact staff with these enhanced skills have been able to make clinicians report significant time saved through less administrative workload and service users appreciate the support and care they receive. The staff being offered this opportunity also report feeling more confident valued and motivated.

This event will be of interest to employers and managers seeking to reduce clinical workload and create more time for patient and service user care, as well as those interested in workforce development. Attendees will hear how this programme was developed and tested and how it fits within a completely new approach of career planning for our non clinical workforce. Transferrable and accredited skills across sectors, increasing levels of competency and structured career development mark the beginning of a new era for this under-recognised workforce.

To find out more and to register please click here or go to eventbrite.co.uk and search keywords OHSEL or SEL STP. If you are unable to attend this meeting but would like more information please email: jacqueline.tavabie@nhs.net

If you would like more information about our e-learning programmes, please contact the PMA Team at education@practicemanagersuk.org