Workshops at a glance.

General Practice Induction for
Reception and Admin Teams

2021-12-21T16:58:20+00:00

Introduction to General Practice – Module Two: Administration

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice who would benefit from understanding the component parts of Administration in general practice including medical terminology, confidentiality and GDPR, how to register patients and clinical correspondence.

2021-12-21T17:01:50+00:00

Introduction to General Practice – Module One: Customer Service and Care

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.

2022-03-28T18:23:52+01:00

Introduction to Menopause in the Workplace

Delegates will explore the changing face of the workplace, key facts, and symptoms of menopause, develop skills to manage sensitive conversations and how best to support yourself and colleagues to maintain wellbeing and productivity.

2022-03-28T19:13:09+01:00

Managing Menopause in the Workplace

By increasing awareness, developing positive cultural engagement, and understanding the hazards of doing nothing, organisations in general practice will be able to reduce their risk, protect their reputation, and support all staff affected by menopause, whether directly or indirectly.

2022-04-14T08:02:48+01:00

Zero Tolerance for Primary Care front line staff

This face to face workshop has been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to better manage disputes, help manage challenging conflict situations and understand zero tolerance.

2022-03-28T18:11:16+01:00

Capturing Medical Data: Summarising past Medical Records

Managing “degraded data” and extracting data from paper records is a recognised and acceptable inheritance, by the receiving practice, however, it can be problematic and resource-heavy. This training will focus on safely managing ‘degraded’ virtual information and reviewing and extracting significant and minor past medical and social histories from paper records.

2022-03-28T17:36:48+01:00

Sustainability in Primary Care

The session will help you to understand why sustainability matters, then help you to ‘green’ your practice using case studies from primary care and offering tips and tricks for implementing sustainability improvements.

2021-12-17T11:42:28+00:00

Risk & Governance

In this module, we will focus on how to create competitive, collaborative and commercial advantage for the GP Practice through an understanding of the Risks and Governance issues relevant to General Practice.

2021-12-17T11:46:55+00:00

High Performing Virtual Teams

Many team members have difficulty because they cannot see what other members are doing. Even the most skilled managers find difficulty in communicating and building a team when there is no physical proximity. Mastering the art of working in virtual teams will increase your team’s productivity and performance.

2021-12-14T11:46:45+00:00

Care Navigation – Active Signposting Module 1

The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage’ carried out at the first point of contact with the GP Practice by non-clinical staff under direction of the clinical team.

2021-12-14T11:47:04+00:00

Care Navigation – Active Signposting Module 2

The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage’ carried out at the first point of contact with the GP Practice by non-clinical staff under direction of the clinical team.

2022-02-04T09:37:25+00:00

Quality and Outcomes Framework

This workshop will give an introduction to QOF, what it does and why it is important. Delegates will learn how it works, the indicators, how this is calculated and how they should record the data to understand the QOF process fully.

2021-12-14T11:47:16+00:00

Prescription Clerk

The Developing the Role of a Prescription Clerk module is aimed at practice managers, receptionists and administrative staff who wish to broaden their knowledge of Medicines Management within General Practice. Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. They can play a ‘hidden’ crucial role in the highly complex process of repeat prescribing and the collaboration between clinical and administrative staff is crucial to maintaining the quality and safety of prescribing.

2021-12-14T11:47:33+00:00

Introduction to Medical Terminology

This web workshop is for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology is essential for anyone working in the medical industry. Delegates will be able to apply the learning to every-day situations back in the practice.

2021-12-14T11:47:47+00:00

Managing Conflict

Receptionists are the first point of contact in general practice for patients when it comes to their contact with the surgery – this can be for appointment making, treatment queries, ordering their repeat medications or when they have other prescription related query. Receptionists and administrative staff play a hidden, but crucial role in managing patient expectations.

2021-12-14T11:48:01+00:00

Cost Effective Prescribing

Prescribing is the most common intervention involving patients in the NHS and as such is the second highest area of spending in the NHS, after staffing. Statistics from NHS Digital show that in 2016 there were 1,104.1 million items dispensed, an increase of 1.9% or 20.5 million additional items compared with 2015. This was at a cost to the NHS of £9,204.9 million. With increasing numbers of prescriptions, it is imperative that prescribing is cost effective to provide the best value for money for NHS resources whilst also meeting the clinical needs of the patient.

2021-12-14T11:48:18+00:00

Introduction to Medicines Management

Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists and administrative staff play a hidden but crucial role in the highly complex process of repeat prescribing. But, the collaboration between clinical and administrative staff is equally crucial to maintaining the quality and safety of prescribing.

2021-12-14T11:49:06+00:00

Venepuncture (Phlebotomy)

Venepuncture (phlebotomy) is one of the most commonly used healthcare investigation procedures. This workshop is designed to provide the theoretical knowledge base for the care team who wish to expand their range of practice to include venepuncture. The information contained in this package has been developed in line with evidence based national policies and procedures. The workshop is aimed at: Nurses, Health Care Assistants, Allied Health Professionals and candidates undertaking a Health Care Apprenticeship.

2021-12-14T11:49:21+00:00

Train the Trainer

Many people are expected to teach other staff and colleagues because of the knowledge and skills they have in a particular area. Unfortunately, if you don’t have the very different set of skills necessary to be a good trainer, it can be very difficult to pass on your own expertise. This course was developed, initially to support doctors, and more recently nurses, practice managers and other health care professionals in developing their skills and confidence as a teacher or trainer. As healthcare teams broaden their horizons there is a requirement for them to change their behaviours and develop skills which enable them to more effectively support and develop those around them. This workshop will help delegates to develop their skills and leadership behaviours and give them confidence when working with learners and less experienced staff.

2021-12-15T14:06:17+00:00

SNOMED-CT

SNOMED CT** - Systematised Nomenclature of Medicine - Clinical Terms – is the common clinical language that will replace Read Codes within the NHS. SNOMED CT is a comprehensive clinical terminology that makes healthcare information accessible and usable across the globe. SNOMED provides a “common language” comprised of concepts, terms and relationships that enable a consistent way of capturing, sharing and aggregating health data across clinical specialties and different sites of care.

2021-12-15T14:09:27+00:00

Introducing Active Signposting

The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage‘, carried out at the first point of contact with the GP Practice by non-clinical staff under direction of the clinical team. There are numerous drivers for this patient-centred approach and outcomes will include a more streamlined GP workload, improving efficiencies in terms of access to services and patient satisfaction. It will achieve this by releasing valuable GP time and resources. Staff will actively manage requests for GP appointments and safely redirect inappropriate GP consultations to the most appropriate care provider.

2021-12-14T11:50:16+00:00

Intramuscular Injection Techniques

This workshop is designed to provide the theoretical knowledge base for the care team who wish to expand their range of practice to include Intramuscular (IM) Injections. The information contained in this package has been developed in line with evidence-based national policies and procedures. The workshop is aimed at: Nurses, Health Care Assistants, Allied Health Professionals and candidates undertaking a Health Care Apprenticeship.

2021-12-14T11:50:35+00:00

Exceptional Customer Service Training

This workshop was developed to support practice managers and other healthcare professionals in GP practices to develop their skills and confidence to provide excellence in customer service. Our workshops are designed to give delegates a wider message than the conventional customer service programmes.

2021-12-21T16:58:20+00:00

Introduction to General Practice – Module Two: Administration

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice who would benefit from understanding the component parts of Administration in general practice including medical terminology, confidentiality and GDPR, how to register patients and clinical correspondence.

2021-12-21T17:01:50+00:00

Introduction to General Practice – Module One: Customer Service and Care

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.

2021-12-15T14:13:09+00:00

Active Signposting/Care Navigation

The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage‘, carried out at the first point of contact with the GP Practice by non-clinical staff under direction of the clinical team. There are numerous drivers for this patient-centred approach and outcomes will include a more streamlined GP workload, improving efficiencies in terms of access to services and patient satisfaction. It will achieve this by releasing valuable GP time and resources. Staff will actively manage requests for GP appointments and safely redirect inappropriate GP consultations to the most appropriate care provider.

2021-12-14T11:43:29+00:00

Enhanced Care Navigation

The workshop will support your understanding of the role, responsibilities and competencies to enable the delivery of enhanced care navigation. These core competencies are brought together in a tiered competency framework, recognising three successive levels; essential, enhanced and expert.

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