PMA scheduled workshops are delivered online offering a convenient way to join these popular and interactive learning events.

The PMA’s web workshops are now offered with scheduled dates and open to all practice staff across the UK.

Delivered as interactive web workshops, the new format sessions are adapted from our face to face workshops and will run as 3-hour online sessions. These workshops provide practice staff with access to practice-focused, interactive and dynamic online training which can be booked directly by the practice.

The cost for each of these workshops is £125 per person. Use the links below to register. 

21st January 2021 – CQC Compliance Workshop

28th January 2021Telephone Triage Workshop 

23rd February 2021 – Prescription Clerk  

25th February 2021HR & Employment Issues Workshop 

4th March 2021Bid Writing 

25th March 2021Social & Digital Media 

15th April 2021Coaching & Mentoring

6th May 2021 – Conflict Management

After registering, you will receive a confirmation email containing payment details and joining instructions.

For more information about each workshop please see the designated pages below.

The web workshops can be accessed from any device and are delivered LIVE by our facilitators. Delegates can interact and engage during the sessions via polls, direct interaction and by posting questions through the system. The presentation slides and handouts will be emailed ahead of each session to allow delegates to print the exercises that will be an integral component of the web workshop format. You can, of course, also keep these for reference.

The PMA team will be on hand and online during the session to help and assist delegates with any technical issues and to ensure that they can log on to the system.

After the web workshop, delegates will be asked to complete a short feedback survey on the session and everyone attending the session will receive a PMA Certificate of Attendance.


PMA use GotoWebinar to host our web workshops. It provides secure access for NHS staff and provides delegates with the right training environment to engage with our facilitator. All attendees will be muted through the session to limit interruptions and any background noise but will be able to engage by raising a virtual hand to ask questions at any time. We can post questions to our delegates via interactive polls, use whiteboards to illustrate topics and will unmute attendees to ask questions. Numbers will be limited to ensure there is an opportunity for everybody to engage.


Learn anywhere – you are able to access our web workshops from any location i.e. practice, home, office, or elsewhere via a laptop, PC or smartphone as long as they have internet access.

PMA will award those attending any six PMA web workshops with the prestigious PMA Excellence in Practice Management Certificate.


Prescription Clerk

The Developing the Role of a Prescription Clerk module is aimed at practice managers, receptionists and administrative staff who wish to broaden their knowledge of Medicines Management within General Practice. Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. They can play a ‘hidden’ crucial role in the highly complex process of repeat prescribing and the collaboration between clinical and administrative staff is crucial to maintaining the quality and safety of prescribing.


HR & Employment Issues

This programme focuses on issues that regularly arise in medical practice that are often difficult to deal with. We will cover employment law in an interactive way with practical guidance to enable participants to manage more effectively their human resources and deal with any staffing challenges.


CQC Assessment

This session looks at the new CQC Inspection process, how to prepare in readiness and deal with them. We explore how to create a culture of buy-in within the GP practice through a better understanding of the CQC assessment framework.

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As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

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