The PMA is recognised by the ILM and City & Guilds as an approved centre of education within the primary care sector. Having delivered workshops to NHS staff for many years now, the PMA understand the training needs in general practice.
In order to fulfil gaps in skills and knowledge, a highly comprehensive selection of workshops have been developed by experts in their fields. The ILM will award those attending any six PMA workshops with an ‘ILM Excellence in Practice Management’ certificate (this is subject to an ILM registration fee of £75+VAT*). This is a well-recognised and prestigious achievement.
All sessions are interactive, carry 6 CPD points and range from 1 to 3 days in duration. Workshops are delivered locally providing a convenient way to deliver consistent training to practices across a region whilst providing the opportunity for staff to network and share best practice.
See our Success Stories page for examples of NHS organisations we’ve worked including feedback from your colleagues.
As an ILM and City & Guilds accredited centre, the PMA seeks to facilitate and promote best practice, offering education and support to those involved in primary care.
Prescription Clerk
The Developing the Role of a Prescription Clerk module is aimed at practice managers, receptionists and administrative staff who wish to broaden their knowledge of Medicines Management within General Practice. Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. They can play a ‘hidden’ crucial role in the highly complex process of repeat prescribing and the collaboration between clinical and administrative staff is crucial to maintaining the quality and safety of prescribing.
Serious Incidents & Root Cause Analysis
Root Cause Analysis or RCA is widely endorsed by healthcare systems worldwide for the investigation of serious incidents. RCA is understood as a method of structured risk identification and management in the aftermath of adverse events. The RCA is not a single technique but, describes a range of approaches and tools drawn from many fields – and these will be fully explored throughout the workshop. These will enable you to establish how and why an incident occurred to identify how it, and similar problems, might be prevented from happening again.
GP Development – Time Management
This half day course will help GPs and Clinicians to analyse and prioritise their own workload, as well as recognise and manage the causes of 'bad' time management. The workshop will explore assertiveness is the capacity to control your working environment to manage time and work performance under pressure. This workshop will enable you to understand your own behavioural styles and those of others and develop achievable techniques for communicating and behaving more assertively.
GP Development – Team Management
Driving a High-Performance Culture. This PMA workshop looks at how leaders can create a high performing culture and fundamentally get the best from their teams. It focuses on building highly effective teams using theory from Lencioni (The Five Dysfunctions of a Team) and the Hackman High Performing Team assessment tool.
Coaching & Mentoring – Two Day Programme
This module focuses on ‘coaching for performance’ – and will develop the skills needed to understand and develop the capability and capacity in the practice. Through the introduction of a variety of coaching tools and techniques, this module will develop the core skills of questioning and listening and using powerful questions to support people in achieving their best outcomes. Delegates will gain an understanding of the skills, principles and practice of effective management coaching and mentoring.
Managing Conflict
Receptionists are the first point of contact in general practice for patients when it comes to their contact with the surgery – this can be for appointment making, treatment queries, ordering their repeat medications or when they have other prescription related query. Receptionists and administrative staff play a hidden, but crucial role in managing patient expectations.
Cost Effective Prescribing
Prescribing is the most common intervention involving patients in the NHS and as such is the second highest area of spending in the NHS, after staffing. Statistics from NHS Digital show that in 2016 there were 1,104.1 million items dispensed, an increase of 1.9% or 20.5 million additional items compared with 2015. This was at a cost to the NHS of £9,204.9 million. With increasing numbers of prescriptions, it is imperative that prescribing is cost effective to provide the best value for money for NHS resources whilst also meeting the clinical needs of the patient.
Introduction to Medicines Management
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists and administrative staff play a hidden but crucial role in the highly complex process of repeat prescribing. But, the collaboration between clinical and administrative staff is equally crucial to maintaining the quality and safety of prescribing.
Care Certificate
The Care Certificate was introduced in April 2015 and is an identified set of standards that health and social care workers adhere to during the course of their working day. It will provide evidence that the health or social care worker has demonstrated they have the skills, knowledge and behaviours to ensure the quality of care and support they offer.
* £75.00 + VAT covers the PMA ILM Excellence in Practice Management certificate and includes membership at The Institute of Leadership & Management providing:
Access to resources to support
your learning
- Leading edge – the latest news
- Thought leadership research
- Learn about the leadership framework with curated pathways
- Access to Toolkit for managers and journals and business books online
Advance your career
- Identify your strengths and weaknesses
- Get help to improve
- Plan your career development
- Support to help manage your staff’s development
Build your networks
- Learn from like-minded people, enhance your connections and prospects
Get recognised as a leader
- Online CPD recording
- Convert to professional membership when you complete
Join Over 19,000 PMA members today and benefit from our services
As a PMA member, you will benefit from regular news and updates in key issues and regulatory changes that effect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.