The PMA is recognised by ILM and City & Guilds as an approved centre of education within the primary care sector. Having delivered workshops to NHS staff for many years now, the PMA understand the training needs in general practice.

In order to fulfil gaps in skills and knowledge, a highly comprehensive selection of workshops have been developed by experts in their fields. All sessions are interactive, carry 6 CPD points and range from 1 to 3 days in duration.

ILM will award those attending any six PMA workshops with an ‘ILM Excellence in Practice Management’ certificate (this is subject to an ILM registration fee of £75+VAT*). This is a well-recognised and prestigious achievement.

All workshops are organised at locality level – exclusively for the practices involved. This ensures that local development needs are addressed and can be followed up appropriately. They provide a convenient way to deliver consistent training to practices across a region whilst providing the opportunity for staff to network and share best practice.

If you are interested in organising a workshop/workshops for your local practices, please get in touch. We would be happy to discuss options and logistics with you before you make a final decision.

See our Success Stories page for a few examples of NHS organisations we have supported, including feedback from your colleagues.

As an ILM and City & Guilds accredited centre, the PMA seeks to facilitate and promote best practice, offering education and support to those involved in primary care.


Primary Care Networks

Primary care networks enable the provision of proactive, accessible, coordinated and more integrated primary and community care improving outcomes for patients. The workshop will be interactive – delegates will be encouraged to share challenges, issues and concerns they may have – our facilitator will also share their experiences.


New Care Models – Working at Scale

Working at Scale has become a key driver across general practice and all other areas of the wider NHS – presenting opportunities for new ways of working and for the development of new services all driven by the goal of improving patient care. ‘At Scale’ provision of care, will increasingly see practices shift towards collaborative working models – formal mergers, partnerships and federations and Multi-Specialty Community Providers (MCPs) – key advantages of this approach are the ability for practices to build on their strengths, improve their reach and also share the workload. But what are the practicalities of working at scale?


Peer to Peer Appraisals and Personal Development Planning (PDP) – Two Day Programme

The peer to peer appraisals workshop will enable delegates to understand – for themselves and their staff – where they are starting from on their personal leadership journeys. They will process and deliver the feedback sessions to people, helping them create personal action plans that they can take into their further development and learning. Continual development, setting goals and gathering peer support are essential to a successful Personal Development Plan (PDP). The workshop will also explore the role of the PDP and how this will guide all staff in their career, whatever grade they are at.


Dispensary Management – the governance perspective

This workshop has been designed to be practical and easily digestible for those with responsibility for the Management of Dispensing and Prescribing quality schemes and the specific Governance standards which the schemes stipulate should be in place within the Primary Care sector. It will also cover the specific CQCs standards and how an integrated approach can benefit the practice.


Business Management & Leadership for Practice Managers

This is an intensive one-day workshop for those in practice management leadership roles who wish to better explore and understand the impact they can make on those around them to develop a better practice. All participants will discover things about themselves and gain a fundamental insight into how they can have a greater impact. They will explore some of the critical issues that are associated with influencing a community of people to move towards higher objectives.


Customer Service & Managing Conflict

This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to help manage challenging conflict situations. The workshop will help you create a vision of exceptional customer service and will also help you to manage conflicts that arise in General Practice. We will consider how and why conflict may arise between staff members and the patients or their carers around access to services, treatments and other aspects of practices life and will consider and reflect on ways to manage this.


Prescription Clerk

The Developing the Role of a Prescription Clerk module is aimed at practice managers, receptionists and administrative staff who wish to broaden their knowledge of Medicines Management within General Practice. Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. They can play a ‘hidden’ crucial role in the highly complex process of repeat prescribing and the collaboration between clinical and administrative staff is crucial to maintaining the quality and safety of prescribing.


Serious Incidents & Root Cause Analysis

Root Cause Analysis or RCA is widely endorsed by healthcare systems worldwide for the investigation of serious incidents. RCA is understood as a method of structured risk identification and management in the aftermath of adverse events. The RCA is not a single technique but, describes a range of approaches and tools drawn from many fields – and these will be fully explored throughout the workshop. These will enable you to establish how and why an incident occurred to identify how it, and similar problems, might be prevented from happening again.


GP Development – Time Management

This half day course will help GPs and Clinicians to analyse and prioritise their own workload, as well as recognise and manage the causes of 'bad' time management. The workshop will explore assertiveness is the capacity to control your working environment to manage time and work performance under pressure. This workshop will enable you to understand your own behavioural styles and those of others and develop achievable techniques for communicating and behaving more assertively.

* £75.00 + VAT covers the PMA ILM Excellence in Practice Management certificate and includes membership at The Institute of Leadership & Management providing:

Access to resources to support
your learning

  • Leading edge – the latest news
  • Thought leadership research
  • Learn about the leadership framework with curated pathways
  • Access to Toolkit for managers and journals and business books online

Advance your career

  • Identify your strengths and weaknesses
  • Get help to improve
  • Plan your career development
  • Support to help manage your staff’s development

Build your networks

  • Learn from like-minded people, enhance your connections and prospects

Get recognised as a leader

  • Online CPD recording
  • Convert to professional membership when you complete

Join Over 20,000 PMA members today and benefit from our services

As a PMA member, you will benefit from regular news and updates in key issues and regulatory changes that effect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

Join PMA