The PMA is recognised by ILM and City & Guilds as an approved centre of education within the primary care sector. Having delivered workshops to NHS staff for many years now, the PMA understand the training needs in general practice.

In order to fulfil gaps in skills and knowledge, a highly comprehensive selection of workshops have been developed by experts in their fields. All sessions are interactive, carry 6 CPD points and range from 1 to 3 days in duration.

ILM will award those attending any six PMA workshops with an ‘ILM Excellence in Practice Management’ certificate (this is subject to an ILM registration fee of £75+VAT*). This is a well-recognised and prestigious achievement.

All workshops are organised at locality level – exclusively for the practices involved. This ensures that local development needs are addressed and can be followed up appropriately. They provide a convenient way to deliver consistent training to practices across a region whilst providing the opportunity for staff to network and share best practice.

If you are interested in organising a workshop/workshops for your local practices, please get in touch. We would be happy to discuss options and logistics with you before you make a final decision.

See our Success Stories page for a few examples of NHS organisations we have supported, including feedback from your colleagues.

As an ILM and City & Guilds accredited centre, the PMA seeks to facilitate and promote best practice, offering education and support to those involved in primary care.


GP Development – Team Management

Driving a High-Performance Culture. This PMA workshop looks at how leaders can create a high performing culture and fundamentally get the best from their teams. It focuses on building highly effective teams using theory from Lencioni (The Five Dysfunctions of a Team) and the Hackman High Performing Team assessment tool.


Coaching & Mentoring – Two Day Programme

This module focuses on ‘coaching for performance’ – and will develop the skills needed to understand and develop the capability and capacity in the practice. Through the introduction of a variety of coaching tools and techniques, this module will develop the core skills of questioning and listening and using powerful questions to support people in achieving their best outcomes. Delegates will gain an understanding of the skills, principles and practice of effective management coaching and mentoring.


Managing Conflict

Receptionists are the first point of contact in general practice for patients when it comes to their contact with the surgery – this can be for appointment making, treatment queries, ordering their repeat medications or when they have other prescription related query. Receptionists and administrative staff play a hidden, but crucial role in managing patient expectations.


Cost Effective Prescribing

Prescribing is the most common intervention involving patients in the NHS and as such is the second highest area of spending in the NHS, after staffing. Statistics from NHS Digital show that in 2016 there were 1,104.1 million items dispensed, an increase of 1.9% or 20.5 million additional items compared with 2015. This was at a cost to the NHS of £9,204.9 million. With increasing numbers of prescriptions, it is imperative that prescribing is cost effective to provide the best value for money for NHS resources whilst also meeting the clinical needs of the patient.


Introduction to Medicines Management

Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists and administrative staff play a hidden but crucial role in the highly complex process of repeat prescribing. But, the collaboration between clinical and administrative staff is equally crucial to maintaining the quality and safety of prescribing.


Care Certificate

The Care Certificate was introduced in April 2015 and is an identified set of standards that health and social care workers adhere to during the course of their working day. It will provide evidence that the health or social care worker has demonstrated they have the skills, knowledge and behaviours to ensure the quality of care and support they offer.


Information Governance

With the new General Data Protection Regulations (GDPR), that came into force in May 2018, more attention is focused on ensuring healthcare staff use and share information in a legal and secure way. You will need to understand what is considered personal data and the responsibility the use and sharing of it brings. Learning how good, safe management of information can assist in the provision of good quality care and be a cornerstone of good governance, it will help in understanding the need to incorporate data protection into day to day practice and planning.


GDPR Post-implementation

The EU General Data Protection Regulation (GDPR) came in to force in the UK on May 25th, 2018. The scope of the changes under the new Regulation means that preparing for the GDPR will have been a high priority for the past 6 months. The workshop will explore the detail of the new GDPR regulation – it will look at what has been done within the practices, how they have done it, who is responsible – and will also assess what else they need to do or indeed what they can do differently. The second part of the programme will focus on the role of the DPO – the role and the responsibilities and how they manage GDPR compliance for the practice.


GDPR and the role of the Data Protection Officer (DPO)

A Data Protection Officer (DPO) is an organisation leadership role required by the General Data Protection Regulation (GDPR). DPOs are responsible for overseeing data protection strategy and implementation to ensure compliance with GDPR requirements. This workshop will focus on the role and the responsibilities of the DPO and how they manage GDPR compliance for the practice.

* £75.00 + VAT covers the PMA ILM Excellence in Practice Management certificate and includes membership at The Institute of Leadership & Management providing:

Access to resources to support
your learning

  • Leading edge – the latest news
  • Thought leadership research
  • Learn about the leadership framework with curated pathways
  • Access to Toolkit for managers and journals and business books online

Advance your career

  • Identify your strengths and weaknesses
  • Get help to improve
  • Plan your career development
  • Support to help manage your staff’s development

Build your networks

  • Learn from like-minded people, enhance your connections and prospects

Get recognised as a leader

  • Online CPD recording
  • Convert to professional membership when you complete

Join Over 20,000 PMA members today and benefit from our services

As a PMA member, you will benefit from regular news and updates in key issues and regulatory changes that effect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

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