Recognised by ILM and City & Guilds as an approved centre of education within the primary care sector, the PMA understand training needs in general practice and have supported the development of NHS staff for many years.

We have successfully engaged thousands of your colleagues to bridge gaps in skills and knowledge through the creation and delivery of a comprehensive selection of workshops.

Our workshops are organised at local level – providing a convenient way to deliver consistent training to practices across a region, while providing the chance for staff to network and share best practice.

Workshops are one to three days in duration, carrying 6 CPD points per day. We also deliver 2-hour masterclasses providing concise updates for staff in a convenient window of time.

ILM will award those attending any six PMA workshops with the prestigious ‘ILM Excellence in Practice Management’ certificate.

If you are interested in organising workshops or masterclasses for your local practices, please get in touch.

As an ILM and City & Guilds accredited centre, the PMA seeks to facilitate and promote best practice, offering education and support to those involved in primary care.

2019-01-04T11:49:25+00:00

Dispensary Management – the governance perspective

This workshop has been designed to be practical and easily digestible for those with responsibility for the Management of Dispensing and Prescribing quality schemes and the specific Governance standards which the schemes stipulate should be in place within the Primary Care sector. It will also cover the specific CQCs standards and how an integrated approach can benefit the practice.

2019-01-04T11:51:21+00:00

Business Management & Leadership for Practice Managers

This is an intensive one-day workshop for those in practice management leadership roles who wish to better explore and understand the impact they can make on those around them to develop a better practice. All participants will discover things about themselves and gain a fundamental insight into how they can have a greater impact. They will explore some of the critical issues that are associated with influencing a community of people to move towards higher objectives.

2019-01-04T11:54:50+00:00

Customer Service & Managing Conflict

This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to help manage challenging conflict situations. The workshop will help you create a vision of exceptional customer service and will also help you to manage conflicts that arise in General Practice. We will consider how and why conflict may arise between staff members and the patients or their carers around access to services, treatments and other aspects of practices life and will consider and reflect on ways to manage this.

2019-03-07T12:22:35+00:00

Prescription Clerk

The Developing the Role of a Prescription Clerk module is aimed at practice managers, receptionists and administrative staff who wish to broaden their knowledge of Medicines Management within General Practice. Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. They can play a ‘hidden’ crucial role in the highly complex process of repeat prescribing and the collaboration between clinical and administrative staff is crucial to maintaining the quality and safety of prescribing.

2018-09-04T10:41:29+01:00

Serious Incidents & Root Cause Analysis

Root Cause Analysis or RCA is widely endorsed by healthcare systems worldwide for the investigation of serious incidents. RCA is understood as a method of structured risk identification and management in the aftermath of adverse events. The RCA is not a single technique but, describes a range of approaches and tools drawn from many fields – and these will be fully explored throughout the workshop. These will enable you to establish how and why an incident occurred to identify how it, and similar problems, might be prevented from happening again.

2018-09-14T16:01:17+01:00

GP Development – Time Management

This half day course will help GPs and Clinicians to analyse and prioritise their own workload, as well as recognise and manage the causes of 'bad' time management. The workshop will explore assertiveness is the capacity to control your working environment to manage time and work performance under pressure. This workshop will enable you to understand your own behavioural styles and those of others and develop achievable techniques for communicating and behaving more assertively.

2018-09-14T16:01:34+01:00

GP Development – Team Management

Driving a High-Performance Culture. This PMA workshop looks at how leaders can create a high performing culture and fundamentally get the best from their teams. It focuses on building highly effective teams using theory from Lencioni (The Five Dysfunctions of a Team) and the Hackman High Performing Team assessment tool.

2018-09-14T16:00:32+01:00

Coaching & Mentoring – Two Day Programme

This module focuses on ‘coaching for performance’ – and will develop the skills needed to understand and develop the capability and capacity in the practice. Through the introduction of a variety of coaching tools and techniques, this module will develop the core skills of questioning and listening and using powerful questions to support people in achieving their best outcomes. Delegates will gain an understanding of the skills, principles and practice of effective management coaching and mentoring.

2018-08-15T15:35:14+01:00

Managing Conflict

Receptionists are the first point of contact in general practice for patients when it comes to their contact with the surgery – this can be for appointment making, treatment queries, ordering their repeat medications or when they have other prescription related query. Receptionists and administrative staff play a hidden, but crucial role in managing patient expectations.

Join Over 25,000 PMA members today and benefit from our services

As a PMA member, you will benefit from regular news and updates in key issues and regulatory changes that effect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

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