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Recognised by ILM and City & Guilds as an approved centre of education within the primary care sector, the PMA understands training needs in general practice and has supported the development of NHS staff for many years.

We have successfully engaged thousands of your colleagues to bridge gaps in skills and knowledge through the creation and delivery of a comprehensive selection of workshops.

Our workshops are organised at local level – providing a convenient way to deliver consistent training to practices across a region while providing the chance for staff to network and share best practice.

Workshops are one to three days in duration, carrying 6 CPD points per day. We also deliver 2-hour masterclasses providing concise updates for staff in a convenient window of time.

PMA will award those attending any six PMA workshops with the ‘PMA Excellence in Practice Management Certificate’.

If you are interested in organising workshops or masterclasses for your local practices, please get in touch.

As an ILM and City & Guilds accredited centre, the PMA seeks to facilitate and promote best practice, offering education and support to those involved in primary care.

2021-12-02T11:18:37+00:00

Care Navigation – Active Signposting Module 1

The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage’ carried out at the first point of contact with the GP Practice by non-clinical staff under direction of the clinical team.

2021-12-02T11:35:27+00:00

Care Navigation – Active Signposting Module 2

The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage’ carried out at the first point of contact with the GP Practice by non-clinical staff under direction of the clinical team.

2021-11-29T10:09:51+00:00

Customer & Conflict Management

This web workshop session been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.

2021-11-24T09:35:42+00:00

Quality and Outcomes Framework

This workshop will give an introduction to QOF, what it does and why it is important. Delegates will learn how it works, the indicators, how this is calculated and how they should record the data to understand the QOF process fully.

2021-11-24T09:34:28+00:00

Chairing meetings

This workshop provides attendees with the vital skills and techniques for leading concise, structured and meaningful meetings.

2021-11-24T09:49:13+00:00

Project Management

This workshop is for NHS staff who are responsible for project management and are keen to refresh and improve their skills and knowledge on how to plan a successful project.

2021-11-24T10:59:50+00:00

Procurement

This workshop will help you understand the full NHS supply chain model from sourcing to patient by talking through key activities in the supply chain that affect you and your practice.

Join our vibrant community of over25,000 today and benefit from our services

As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

Join PMA