The PMA provides an inclusive approach to learning. We believe that learners should be treated with respect by their trainers, tutor assessors, PMA staff and those at our host venues. In return, PMA also expect and anticipate that learners will behave respectfully towards both other people and anyone involved with their training programme.

The PMA Learner Code of Conduct sets out expectations for learner behaviour and the procedures that the PMA uses to resolve matters when learners’ behaviour is unacceptable.

Introduction

The PMA code of conduct applies to:

  • both tutor-led/face-to-face courses and assessments and any online eProgrammes;
  • the learners enrolled on the programme and their employers.

A learner is any individual enrolled on an PMA programme.
This includes:

  • tutor-led course and/or assessment;
  • delegates enrolled, from point of registration, that are undertaking a programme that includes a series of tutor-led courses/assessments and any online eProgrammes;
  • learners, from the point of registration, that are progressing through an eLearning programme.

All learners are expected to adhere to the code of conduct.

  • A breach of the code of conduct may lead to a learner being excluded from the programme(s) of learning they are undertaking.
  • Learners have the right, always, to see material that is kept on file and to request its removal if it is found to be incorrect.
  • Learners are individuals enrolled/booked on a training or assessment programme.
  • Learners are representing their own or employer’s business whilst attending a course or progression through an online eProgramme. Employers will be considered responsible for their employees’ behaviour and may be liable for any damage because of misconduct.

We ask that Learners:

  • Respect others, regardless of culture, ability, race, gender, age or sexual orientation.
  • Are courteous and respectful of host venues and training centres.
  • Show a positive commitment to your own development and learning.
  • Show respect for another learners’ development.
  • Learners attend and arrive punctually to training/assessment events that they have been scheduled to take.
  • That they cooperate with other learners, tutor assessors, host venue staff and the PMA team.
  • Understand that learners progress at different paces.
  • Understand that there is a certain amount of necessary paperwork which must be completed by each learner.
  • Take care of equipment, facilities and buildings and show respect for another person’s property.
  • Abide by our Plagiarism, Cheating and Collusion Policy.
  • Take due notice and care of your own health and safety and respect for others well-being.

Misconduct

The following are examples of behaviour which are considered as misconduct and may result in a learner’s suspension or exclusion from a programme of study.

  • Failure to follow Health & Safety Regulations.
  • Conduct which prevents, obstructs, or disrupts teaching, learning or administration of either tutor-led training/assessment or e-Programmes.
  • A breach of our Plagiarism, Cheating and Collusion Policy
  • Disruption to a training course or assessment, either directly or by lack of cooperation, that affects other learners on the programme.
  • Failure to follow the reasonable instructions and requests of the trainer or a representative of the PMA or host venue.
  • Disorderly behaviour or the use of bad or abusive language.
  • Causing damage to the premises, equipment or property of another learner, the trainer, host venue or PMA.
  • Interference with software belonging to or used by the host venue or PMA.
  • Behaviour or language which is racially or sexually offensive, or which is offensive to those with disabilities.
  • A lack of commitment and appliance of the learner to their own learning and development by attendance at the training course.
  • Misuse of the PMA learning platform, eProgrammes and facilities.
  • Misuse or unauthorised distribution of intellectual property belonging to the PMA or appointed agents, which includes programme content, printed and digital support material and eCourses.

The following are considered examples of gross misconduct.

  • Violence or a threat of violence.
  • Drunkenness or illegal use of drugs whilst on the premises of a host venue or attendance at a training course/assessment.
  • Activity that is classified as illegal whilst attending a training or assessment event.
  • Failure to follow health and safety instructions that may cause or have caused serious injury.

Disciplinary Procedure

Except in circumstances which are considered acts of gross misconduct, in the first instance, the trainer or other PMA representative will respectfully bring the issue to the attention of the learner and discuss, where necessary, to prevent further issues.

If a learner’s behaviour continues to be unacceptable or causes disruption to the learning of others, they may be asked to leave the training room pending further discussion or consultation with their employer. If their behaviour is considered disrespectful to other learners, the trainer or host venue, or is otherwise considered to be gross misconduct, the learner will be asked to leave the site immediately. In the event of hostile behaviour towards the trainer, other learners, host venue staff or members of the public, or involvement in suspected illegal activity, the PMA will support a decision to contact the police. In all instances, the PMA will respect the decision of the trainer, tutor assessor or representative of the PMA on site.

Following an event where it has been necessary to remove a learner from a programme, an investigation will take place, taking note of statements provided by the learner, trainer, tutor assessor and other eye witness accounts.

Where it is found that a learner was removed from a course with due cause, they will only be accepted back onto future learning programmes on the condition their behaviour improves. Their employer will be held accountable for any damage resulting from the inappropriate behaviour and may also be restricted in their access of future courses. No refund or credit will be made for loss of places (or other bookings) where a learner has been refused future training.

If it is identified that the removal of the learner was inappropriate, the PMA will accommodate the learner, without charge, as soon as possible.

This Policy will be formally reviewed in Sept 2018.

Notification contacts

Name Email address Phone number Mobile number
Ian Jones ian@delegatecentral.com
ian@practicemanagersuk.org
ian.ljones@tiscali.co.uk
01606 44945 07880 788985
Austin Ambrose austin@delegatecentral.com
austin@practicemanagersuk.org
07726 921685
Cathryn Lyon cathryn@practicemanagersuk.org
cathryn21lyon@gmail.com
07964 705839

Revisions control

Date Summary of changes made Changes made by (Name)
14th July 2017 Learner Code of Conduct Policy created Ian Jones & Cathryn Lyon
21st Sept 2017 Updated Ian Jones