Policy for Tutors, Assessors & Internal Verifiers

This Conflict of Interest Policy applies to PMA Trainers and Training Providers. The policy provides definition and examples of Conflict of Interest and how this applies about centres, providers and learners. The process and PMA standards required for Conflict of Interest are described – it is expected that the provider will have apply similar standards.

This policy outlines the principles and procedures for managing conflicts of interest.

It is the policy of PMA that tutors and assessors acting on behalf of the PMA or PMA recognised providers must be free from conflicts of interest that could adversely affect their judgement or objectivity to the organisation in conducting business activities and assignments. PMA recognises that tutors and assessors may take part in legitimate financial, business, charitable and other activities outside of their PMA recognised provider roles, but any potential conflict of interest raised by those activities must be acknowledged, disclosed, and in relevant cases properly managed.

It is the responsibility of each individual to recognise situations in which they have a conflict of interest, or might reasonably be seen by others to have a conflict; to disclose this conflict and to take such steps as may be appropriate and set out in more detail under the procedure below.


A conflict of interest may generally be defined as a conflict between the official responsibilities of a tutor, assessor, and internal verifier and any other interests the particular individual may have and as such could compromise or appear to compromise their decisions.

Condition A4 in the Ofqual General Conditions of Recognition 2011 states that a conflict of interest exists in relation to an Awarding Organisation where:

  • The organisations interests in any activity undertaken by it, on its behalf, or by a member of its group have the potential to lead it to act contrary to its interests in the development, delivery and award of qualifications in accordance with its Conditions of Recognition
  • A person who is connected to the development, delivery or award of qualifications by the awarding organisation has interests in any other activity which have the potential to lead that person to act contrary to his or her interests in that development, delivery or award in accordance with the awarding organisations conditions of recognition
  • An informed and reasonable observer would conclude that either of the above situations was the case.

The PMA is a UK provider of leadership, management and practice management training all recognised by ILM and other ILM qualifications. PMA offers an education and workshop training programme focussed on Excellence in Practice Management.

Examples of Conflicts of Interest

It is not possible to provide a definitive list of examples of conflicts of interests, but the following are examples of situations that could lead to actual or perceived conflicts of interest:

  • Tutors and assessors working with a business outside of the PMA that is in direct competition with them
  • Tutors and assessors participating in the appointment, promotion, supervision or evaluation of a person with whom the person, has close or familial ties
  • Tutors and assessors having a close or familial relationship with a PMA registered learner, or learners’ family whilst being involved in decisions about the outcome of their qualification
  • Tutors and assessors using non-public PMA information or PMA learner data for personal gain or advantage
  • Tutors and assessors involved in the PMA approval processes, who own business consultancies offering PMA qualifications or programmes.

The existence of such interests as those outlined above, does not necessarily imply conflict, but is likely to give an appearance of conflict and as such should be declared.


It is the duty of all tutors and assessors to disclose any actual or potential conflict of interest, and the process for doing this is documented below:

  • All tutors and assessors are issued with a conflict of interest form to complete on commencement with the organisation and it is a requirement of their contract that this is completed and updated on an annual basis
  • The information held on the conflict of interest form is then transferred to a register of interests document which is maintained by a designated person at the PMA approved centre or PMA recognised provider
  • If the individual concerned has any changes to their declared circumstances, they must inform their line manager immediately in writing, so that the conflict of interest can be evaluated, and the register updated
  • The form is to be completed even when the individual has no conflict of interest to declare
  • The information submitted is then evaluated to identify if any further action is required and a written record of the outcome of the evaluation is kept.


Most situations require no further action than the completion of the conflict of interest form. In some instances, however, the information declared on the form will require some follow up action, for the conflict of interest to be managed appropriately.

The approach agreed between the line manager and the tutor and assessor, will be documented and held with the conflict of interest forms.

Examples of actions that could be taken

  • Individual not taking part in discussions or decisions of certain matters
  • Referring certain matters for decision to others with no vested interest
  • Agreeing not to be involved in a project or with a centre
  • Declaring an interest when it is appropriate to do so
  • Referring the matter to PMA Regulation at: ian@practicemangersuk.org for advice and guidance.

Continuous Improvement

The PMA Quality and Regulatory Group monitor this policy and any associated feedback and ensure that the PMA Standard is maintained to ensure our qualifications and programmes are accessible to all whilst maintaining quality in implementation. This policy shall be the subject of an annual review cycle or as necessary.

Notification contacts

Name Email address Phone number Mobile number
Ian Jones ian@delegatecentral.com
01606 44945 07880 788985
Austin Ambrose austin@delegatecentral.com
07726 921685
Cathryn Lyon cathryn@practicemanagersuk.org
07964 705839
James Rooney james_rooney@hotmail.com 07850 877519

Revisions control

Date Summary of changes made Changes made by (Name)
12th July 2016 PMA Conflict of Interest Policy created Ian Jones
24th Oct 2016 PMA Conflict of Interest Policy edited and amended in line with ILM policies Ian Jones
24th March 2017 Qualifications Update Ian Jones
5th April 2017 ILM intro paragraph changed and other minor edits Ian Jones