The PMA is a UK provider of leadership, management and practice management training all recognised by ILM and other ILM qualifications. PMA offers an education and workshop training programme focussed on Excellence in Practice Management.

Internal Quality Assurance (IQA) is the process of ensuring that training delivery and assessment practice is monitored in order to ensure that they meet or exceed national standards.

At the PMA operate a robust internal quality assurance system, to maintain the consistency and accuracy of assessments and ensure continual development of our working practices, resources, processes and procedures. We will regularly review all training taking place Internal Quality Assurance is carried out on an ongoing basis to ensure consistent assessment standards are maintained following the ILM guidelines, all the learner eportfolios are included in the Internal Quality Assessment process.

To meet and exceed the requirements placed upon us by:

  • ILM
  • Learners
  • OurEmploymentPartners/Stakeholders
  • To support all employees to have excellent working practices, through provision of innovative, responsive, training, supervision, observation and sampling processes.
  • To support and develop assessors/trainers in their working practices by affording them the opportunity to receive critically supportive comment on:
    • The assessment decisions reached on portfolio evidence
    • Training/teaching techniques applied
    • marking and grading and ensuring the learners have all the criteria to meet the requirements of the scenario based assessments, professional discussions and for the online test where appropriate
  • To provide a continuous check on the consistency and quality of delivery and the consistency, quality and fairness of marking, grading and overall assessment of learner evidence.
  • To ensure that valid, consistent assessment decisions are reached and external requirements are fully met.

Roles and Responsibilities
The PMA Head of Education as Lead IQA and will be responsible for ensuring that:

  • The quality requirements of the ILM and partners are met in the delivery and assessment of qualifications.
  • IQA policies and procedures are sufficient, regularly reviewed and known, understood and implemented by all.
  • All tutor/assessors involved in the processes of delivery of services are appropriately trained and qualified through provision of rigorous recruitment processes, induction training and CPD.
  • All tutor/assessors involved in IQA processes are appropriately trained and qualified through provision of rigorous recruitment processes, induction training and cpd.

Inducting employees
Employees involved in induction of candidates/learners are responsible for ensuring:

  • Checking the identity of the candidate/learner.
  • All paperwork is fully and accurately completed.
  • That candidates/learners are inducted into their chosen programme in a way that meets their needs, and reasonable adjustments are made to support the Learners Journey.

Tutor/Assessors under the guidance for the IQA are responsible for ensuring that, earners are aware of:

  • The different types of evidence that they can collect will address the Learning Outcomes and assessment criteria.
  • Their responsibilities in the collection, authentication and presentation of evidence and they receive feedback, support and guidance to ensure sufficiency of the evidence and give summative written feedback.
  • The learners are fully supported throughout the term of their qualification. This should include:
    • Assessing the persons learning style and discussing their preferred ways of learning.
    • Effective management evidence gathering, assessment and attainment.
    • Agreeing and recording assessment and visit plans for each person.
    • Complete reviews with the person and their employer to review progress and agree new targets.
    • Providing the person with prompt, accurate, formative and summative feedback.
    • Demonstration of anti‐discriminatory practice and equal opportunities.
    • Maintenance of confidentiality and compliance with all relevant policies.
  • They observe learners’ performance through formative assessment and/or in simulated situations, and/or conduct other forms of assessment in accordance with the qualification and unit standards and requirements of the QCF and the awarding body. Such as:
    • ensuring validity, authenticity, currency and sufficiency of evidence
    • maintaining appropriate, accurate and verifiable records
    • confirming that learners have demonstrated competence/knowledge and have completed the required documentation
    • As required they make themselves available and organise for their learners (and assess their eportfolios) to be available to:
      • The Lead IQA
      • External Quality Assurers

IQA / Internal Quality Assurers
Internal Quality assurers are responsible for ensuring that:

  • The lead, IQA will advise and support the tutor/assessors.
  • Ensuring adherence to the principles of assessment and guidance provided by the PMA.
  • Provision of guidance on the interpretation and application of assessment criteria correctly and consistently applied.
  • Observation and supply feedback on working practices
  • Sampling of assessment activities such as assessment decisions, feedback supplied, completion of portfolio documents etc.
  • Ensuring assessors have opportunities for updating and developing their vocational and professional competence (CPD).
  • Portfolios of evidence are valid, authentic, current and sufficient by:
    • Following the sampling plan
    • Ensuring that all learners eportfolios are sampled for each unit
    • Carrying out a quality audit of the documentation used within and format of the portfolios of evidence
    • Supporting, countersigning, dating assessments and quality assuring judgements by assessors and Internal Quality Assurers not holding the appropriate assessor/Internal Quality Assurer qualifications as approved and specified by the Regulatory Authorities.
    • Undertaking an active role in sharing of good practice for assessment
    • Ensuring that equal opportunities and anti‐discriminatory practices are upheld in the assessment process
    • Liaising with other IQAs and the External Quality Assurer to implement the requirements of the assessment system
    • Ensuring that all Learners’ achievement records and Centre documentation are completed in accordance with requirements
    • Attend regular IQA meetings

Policy Implementation – Procedures
The PMA IQA policy will follow the IQA timeline document and must be applied to every programme with work that is internally assessed and which contributes to the final assessment outcome of a learner.

Tutor/Assessors and Internal Quality Assurers will be given sufficient time, resources and authority to perform their roles and responsibilities effectively. Dependant on the range of qualifications being delivered, the needs of the individual learners and fluctuating business needs assessors working full time can expect a caseload of 40 learners allocated to them, with their part time colleagues working a prorate of this average.

Qualifications
Only appropriately qualified and experienced employees must carry out un-supported assessment, all assessors must have significant experience in the sector of the qualification and must possess one of the following:

  • AssessorA1Award or equivalent
  • V1Award or equivalent

Where trainee internal quality assurers undertake IQA, this must be verified by a qualified IQA and countersigned.

Sampling
All IQAs must follow the sampling plan developed and maintained by the Lead IV. Sampling must be across all assessors, all types of evidence and all learners including plans, reviews and records in addition to candidate evidence.

Frequency of assessment will be decided following a risk assessment of the assessor, looking at experience and competence, but to meet the requirements of ILM and our partners all portfolios will be quality assured the IQA will at the minimum:

  • Sample at least one piece of evidence for each component of the qualification, both formative and summative assessment should take place.
  • For each piece of evidence sampled the IQA must:
    • update the sampling plan
    • completeandsigntherelevantIQApaperwork
    • give the assessor written formative feedback
    • produce an action plan (if appropriate)
    • If actions required re-sample the evidence to ensure actions are completed within the agreed timescale

Completed IQA paperwork will be tracked in the relevant eportfolio, the file audit in its section and the component sampling with the units/components grid sheet. All sampling must follow the CAMERA sampling strategy.
The IQA must sign and date:

  • Any work audited.
  • Each criteria sampled on the:
    • grid matrix, next to the sampled criteria and recorded in the
    • evidence, next to the sampled criteria
  • The evidence index.
  • Where the sampling is of a completed unit the IQA must also sign and date.
  • Where the component is completed the IQA must also sign and date.

The assessor should then ask the Business Support Team to request certification of the component. IQA must be carried out continuously throughout the year. In addition to this, each programme will identify the appropriate periods of time when IQA takes place on the target sheet. An appropriate proportion must have been completed prior to the EPA.

Observations
All Tutor/assessors will have at least one observation per year by their allocated IQA
Assessors will also be regularly observed by the PMA head of Education. They will expect to see:

  • Sight of Learning Plan.
  • Agreement of objectives for the meeting/visit/session.
  • Learner performance and differentiation.
  • Embedding of Functional Skills, Safeguarding and Equality & Diversity.
  • Questioning / Assessment / Training / Self-guided learning.
  • Feedback on learner work.
  • Recap of learning achieved.
  • Agreement of next steps.

The observation will be recorded on in the PMA management files. Feedback from an IQA observation of trainer delivery must be delivered to the relevant trainer as soon as practicable, preferably by the end of the working day, any actions should then be agreed and the Observation of Assessor Practice form should be updated and then signed by the IQA and assessor to confirm accuracy of the information it contains.

A copy of the form should be forwarded to the Lead IV and the original filed in the Tutor/Assessors log and in the PMA Management file.

Learner feedback
Once a year the IQA will interview at least one candidate/learner for each of their allocated Tutor/assessors. There are set interview questions on the Learner Interview Record, all of which should be asked, but all may not be applicable.

Once complete a copy of the record should be forwarded to the Lead IV and the original filed in the PMA management file.

Disagreement of IQA findings
Every Tutor/assessor has the right to challenge an IQA decision made on their assessment decisions/the candidates portfolio. The assessor should indicate their disagreement on the relevant IQA form and bring it to the attention of the IQA within 5 working days of being informed that the portfolio is ready for collection following an IQA.

Where there is a challenge made the Tutor/assessor and IQA must in the first instance meet and discuss the challenge informally, if agreement can then be made, this should be indicated on the IQA form and then no further action is required.

If an agreement cannot be reached, then this goes to Appeal:

The PMA Head of Education will allocate another IQA to investigate the challenge. They will discuss the IQA report with the assessor and the first IQA and will IQA the piece of evidence/document themselves and will inform the Lead IV of the results of their investigation. The Head of Education will inform both parties of the result.

Standardisation & Development
The centre will host:

  • at least 6 standardisation meetings per year.
  • at least 4 team development meetings every year.

These meetings are also used to discuss any updates from ILM, the PMA’s partners to ensure understanding and consistency of delivery and supply assessors and IQAs with packs of information on the same. All tutor/assessors and IQAs must attend these meetings unless they are on Annual/Sick/Special Leave.

Assessor development & standardisations will be recorded in the meetings minutes and all employees must update their CPD with details of development. All employees are encouraged to continually develop their skills and knowledge in their assessment sectors and in teaching and training techniques.

IQA Team Meetings
All Internal Quality Assurers must attend bi-monthly IQA meetings chaired by the Lead IV, these meetings are used to discuss:

  • Any new standards.
  • Any new awarding body guidance.
  • Required standardisations.
  • Any issues since the last meeting.
  • Expected standards.

The PMA will ensure standards meet the ILM requirements as laid out in the ILM Centre requirement.

Notification contacts

Name Email address Phone number Mobile number
Ian Jones ian@delegatecentral.com
ian@practicemanagersuk.org
ian.ljones@tiscali.co.uk
01606 44945 07880 788985
Austin Ambrose austin@delegatecentral.com
austin@practicemanagersuk.org
07726 921685
Cathryn Lyon cathryn@practicemanagersuk.org
cathryn21lyon@gmail.com
07964 705839

Revisions control

Date Summary of changes made Changes made by (Name)
10th Nov 2017 PMA IQA POLICY STATEMENT created Cathryn Lyon
14th Nov 2017 PMA IQA POLICY STATEMENT reviewed and formatted Ian Jones
16th Nov 2017 PMA IQA POLICY STATEMENT agreed with PMA Directors & ILM PMA Directors