Don't miss these workshops by the Practice Managers Association

CQC Inspection Framework

London - New dates coming soon.

Manchester - New dates coming soon.

For information about all PMA Workshops, click here.

This module looks at the fundamental focus of the CQC Inspection process and how to deal with them.  We will focus on how to create a culture of buy-in within the GP Practice through a better understanding of the CQC assessment framework.  The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques onto their own practice and has been fully updated to incorporate the CQC Inspection changes applicable from April 2018. Case studies will be used to provide tips and insights on good practice and, also inadequate General Practice. Group work will be facilitated on all aspects of the programme so that participants also develop their understanding of the Assessment process by interacting with colleagues. The aim is to provide a practical usable framework for CQC compliance.

Objectives: Participants will improve their understanding of the CQC Assessment process.  The module will provide a detailed insight into the key lines of enquiry and how to prepare. The workshop will provide guidance of good practices and equally important, on what inadequate services look like – enabling you to adopt practiced due diligence techniques that will help to mitigate risks and will also help with all aspects of compliance of the Quality Care Commission rules.


Programme information

9.15  Registration and Coffee
9:30 Introduction and Welcome – Overview of the Programme & Objectives
9:45 Open Forum – identifying your challenges
Understanding the fundamentals of the QCQ Assessment

Building your CQC Assessment Strategy - plan it and know it intimately.

  • All Partner Buy-In
  • Understanding the fundamentals, the five questions of services provide:
    • Are they safe?
    • Are they effective?
    • Are they caring?
    • Are they responsive to people’s needs?
    • Are they well-led?
  • Population Groups
    • Local community
    • Older people
    • Families
    • LTCs
    • Vulnerable
    • Mental Health
  • Identifying, Managing & Mitigating the Practice Risks
  • Key lines of enquiry explained
    • Ongoing local feedback and concerns
    • What people, carers and staff tell us
    • Complaints
    • Information from stakeholders
11:15 Types of CQC Inspection - announced and unannounced - and Federations
What should we aspire too?

  • What does good practice look like? Case studies
  • What does inadequate practice look like?  Case studies
  • Outstanding practice
  • Requires Improvement
12:30 LUNCH & Networking
13.15 CQC Inspection changes for Spring 2018

  • How the CQC plan to monitor, inspect and rate new models of care.
  • Improvements to the structure of registration and CQC's definitions
  • Identifying a single CQC relationship
  • Aligning how CQC collects information
  • Coordinating inspection activity within a defined period
  • Changes to the regulation of primary medical services
  • The assessment of leadership and governance
  • Updated 'fit and proper persons' requirement
  • Changes to the fees structure - subject to further consultation
14.15 Planning the Inspection

  • The role and responsibilities of the Registered Manager
  • Understanding what to expect
  • Ensuring the right information is available
  • Gathering the views of people who use services in advance
  • Gathering information from the providers & stakeholders
  • The inspection team
  • Briefing and planning for the inspection team
Techniques and Tips – Managing the CQC Assessment

  • How CQC work with others
  • Intelligent Monitoring
  • Concerns, complaints and whistleblowing
  • Inspection – duration, frequency
  • Virtual assessments; self-assessment, building from the NHSE e-declaration
Inspections of GP practice or GP out-of-hours service

  • Draft reporting and awarding a rating
  • Internal quality control
  • Factual accuracy – an opportunity for a provider and registered manager to check the accuracy of the report
  • Final reporting and rating published)
  • Provider will be offered the opportunity to request a review of their rating
  • If appropriate, a revised rating will be published
Tips and Myth Busters for GP practices
  • Clear up some common myths about our inspections of GP and out-of-hours services to share best practice guidance.
16.45 Judgements and ratings

  • Understand judgements and ratings
  • Using professional judgements
  • Reporting, quality control and action planning
  • Enforcement and actions
Open Forum - Questions & Discussions
17.15 Close


New dates coming soon.

New dates coming soon.


The Wesley
81-103 Euston Street

Manchester Conference Centre
Sackville Street
M1 3BB


PMA Member Rate £125.00
Non Members Rate £175.00


5% for 2 workshops
(PMA Members £118.75 per worskshop, Non Members per workshop £166.25)

15% for 3 workshops
(PMA Members £106.25 per workshop, Non Members per workshop £148.75)

20% for 4 workshops
(PMA Members £100 per workshop, Non members per workshop £140)

The cost includes all refreshments including lunch and all delegate materials.

Click here to book your place on this workshop

Who Should Attend?
General Practitioners, Practice Managers, Senior Practice Nurses and GP Administrator Managers

Don't miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.

Click here to secure your place now