The Developing the Role of a Prescription Clerk module is aimed at practice managers, receptionists and administrative staff who wish to broaden their knowledge of Medicines Management within General Practice. Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. They can play a ‘hidden’ crucial role in the highly complex process of repeat prescribing and the collaboration between clinical and administrative staff is crucial to maintaining the quality and safety of prescribing.
Employers will have the choice of focusing on a Medical Administrators qualification or a GP Assistant depending on the needs and workforce skills base of their practice. Both will include a highly transferable set of skills built around the core elements of the Business Administration Diploma such as communication, organisational, decision-making, interpretation of information and IT skills. These two diplomas will then be contextualised to include specific areas within the primary care environment.
Root Cause Analysis or RCA is widely endorsed by healthcare systems worldwide for the investigation of serious incidents. RCA is understood as a method of structured risk identification and management in the aftermath of adverse events. The RCA is not a single technique but, describes a range of approaches and tools drawn from many fields – and these will be fully explored throughout the workshop. These will enable you to establish how and why an incident occurred to identify how it, and similar problems, might be prevented from happening again.
This half day course will help GPs and Clinicians to analyse and prioritise their own workload, as well as recognise and manage the causes of 'bad' time management. The workshop will explore assertiveness is the capacity to control your working environment to manage time and work performance under pressure. This workshop will enable you to understand your own behavioural styles and those of others and develop achievable techniques for communicating and behaving more assertively.
Driving a High-Performance Culture. This PMA workshop looks at how leaders can create a high performing culture and fundamentally get the best from their teams. It focuses on building highly effective teams using theory from Lencioni (The Five Dysfunctions of a Team) and the Hackman High Performing Team assessment tool.
This module focuses on ‘coaching for performance’ – and will develop the skills needed to understand and develop the capability and capacity in the practice. Through the introduction of a variety of coaching tools and techniques, this module will develop the core skills of questioning and listening and using powerful questions to support people in achieving their best outcomes. Delegates will gain an understanding of the skills, principles and practice of effective management coaching and mentoring.
Receptionists are the first point of contact in general practice for patients when it comes to their contact with the surgery – this can be for appointment making, treatment queries, ordering their repeat medications or when they have other prescription related query. Receptionists and administrative staff play a hidden, but crucial role in managing patient expectations.
Prescribing is the most common intervention involving patients in the NHS and as such is the second highest area of spending in the NHS, after staffing. Statistics from NHS Digital show that in 2016 there were 1,104.1 million items dispensed, an increase of 1.9% or 20.5 million additional items compared with 2015. This was at a cost to the NHS of £9,204.9 million. With increasing numbers of prescriptions, it is imperative that prescribing is cost effective to provide the best value for money for NHS resources whilst also meeting the clinical needs of the patient.
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists and administrative staff play a hidden but crucial role in the highly complex process of repeat prescribing. But, the collaboration between clinical and administrative staff is equally crucial to maintaining the quality and safety of prescribing.
The Care Certificate was introduced in April 2015 and is an identified set of standards that health and social care workers adhere to during the course of their working day. It will provide evidence that the health or social care worker has demonstrated they have the skills, knowledge and behaviours to ensure the quality of care and support they offer.