Portfolio

/Portfolio/

New Care Models – Working at Scale

2019-03-07T08:28:00+00:00

Working at Scale has become a key driver across general practice and all other areas of the wider NHS – presenting opportunities for new ways of working and for the development of new services all driven by the goal of improving patient care. ‘At Scale’ provision of care, will increasingly see practices shift towards collaborative working models – formal mergers, partnerships and federations and Multi-Specialty Community Providers (MCPs) – key advantages of this approach are the ability for practices to build on their strengths, improve their reach and also share the workload. But what are the practicalities of working at scale?

National Data Opt-out Programme module

2019-03-05T09:47:50+00:00

In order to further support the development needs of primary care workers, the PMA are offering this new option to enhance traditional learning and bolster existing teaching methods. Our quality-assured online training provides a range of e-learning resources across a variety of topics.

ILM Excellence in Primary Care HR certificate

2019-03-05T09:46:30+00:00

In order to further support the development needs of primary care workers, the PMA are offering this new option to enhance traditional learning and bolster existing teaching methods. Our quality-assured online training provides a range of e-learning resources across a variety of topics.

ILM Excellence in Primary Care Finance certificate

2019-03-20T15:20:42+00:00

In order to further support the development needs of primary care workers, the PMA are offering this new option to enhance traditional learning and bolster existing teaching methods. Our quality-assured online training provides a range of e-learning resources across a variety of topics.

ILM PMA Excellence in Supporting Healthcare certificate

2019-03-05T09:43:44+00:00

In order to further support the development needs of primary care workers, the PMA are offering this new option to enhance traditional learning and bolster existing teaching methods. Our quality-assured online training provides a range of e-learning resources across a variety of topics.

ILM PMA Excellence in Practice Management certificate

2019-03-05T09:39:38+00:00

In order to further support the development needs of primary care workers, the PMA are offering this new option to enhance traditional learning and bolster existing teaching methods. Our quality-assured online training provides a range of e-learning resources across a variety of topics.

Peer to Peer Appraisals and Personal Development Planning (PDP) – Two Day Programme

2019-01-04T12:21:57+00:00

The peer to peer appraisals workshop will enable delegates to understand – for themselves and their staff – where they are starting from on their personal leadership journeys. They will process and deliver the feedback sessions to people, helping them create personal action plans that they can take into their further development and learning. Continual development, setting goals and gathering peer support are essential to a successful Personal Development Plan (PDP). The workshop will also explore the role of the PDP and how this will guide all staff in their career, whatever grade they are at.

Dispensary Management – the governance perspective

2019-01-04T11:49:25+00:00

This workshop has been designed to be practical and easily digestible for those with responsibility for the Management of Dispensing and Prescribing quality schemes and the specific Governance standards which the schemes stipulate should be in place within the Primary Care sector. It will also cover the specific CQCs standards and how an integrated approach can benefit the practice.

Business Management & Leadership for Practice Managers

2019-01-04T11:51:21+00:00

This is an intensive one-day workshop for those in practice management leadership roles who wish to better explore and understand the impact they can make on those around them to develop a better practice. All participants will discover things about themselves and gain a fundamental insight into how they can have a greater impact. They will explore some of the critical issues that are associated with influencing a community of people to move towards higher objectives.

Customer Service & Managing Conflict

2019-01-04T11:54:50+00:00

This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to help manage challenging conflict situations. The workshop will help you create a vision of exceptional customer service and will also help you to manage conflicts that arise in General Practice. We will consider how and why conflict may arise between staff members and the patients or their carers around access to services, treatments and other aspects of practices life and will consider and reflect on ways to manage this.