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Customer & Conflict Management

2020-06-04T17:29:58+01:00

This web workshop session been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.

Quality and Outcomes Framework

2020-03-12T13:06:53+00:00

This half day session will give an introduction to QOF, what it does and why it is important. Delegates will learn how it works, the indicators, how this is calculated and how they should record the data to understand the QOF process fully.