Project Description

This is an intensive one-day workshop for those in practice management leadership roles who wish to better explore and understand the impact they can make on those around them to develop a better practice. All participants will discover things about themselves and gain a fundamental insight into how they can have a greater impact. They will explore some of the critical issues that are associated with influencing a community of people to move towards higher objectives.

The workshops will provide business insight and leadership training in the skills required to manage yourself and other people and demonstrates how excellent leadership transforms organisations. There are major challenges facing the leaders of today who seek to shape organisations for tomorrow. New models of leadership are emerging to address these challenges, and these developments require a different approach.

The focus will be on being the best leader you can be with a focus on how to demonstrate leadership and management of people. You will discover how to get maximum performance from your team, exploring motivation, influence and balancing the potential conflicts arising from the needs for both creativity and consistency. We will also investigate the cause of, and solutions to under-performance.

The constant change in the primary care environment mean that the most effective leaders will be those who develop their leadership and management skills, and then then continually seek to enhance their knowledge, develop their understanding and skills and apply these skills throughout their journey. The focus of the day is very much about leadership and management of people.

  • Duration: Full day

  • Location: On-site/locally

Who should attend?

  • Practice Managers


The core objectives of the workshop, to enable practice manager to have:

  • A clear and confident grasp of their leadership style through achieving enhanced self-awareness of their strengths and how you can build on them.
  • Understanding the implications for individual development and organisational change.
  • Apply the knowledge and skills learnt, to develop their own employee’s, colleague’s performance and wellbeing, as well as the growth or change of the organisation.
  • Understand the art of influencing and negotiation

Practice leadership and management is directly related to human behaviour and interactions. Consequently, at the PMA, we also look outside the healthcare sector and make valuable use of the best models, concepts and principles available.  The workshop will be delivered as an interactive session with practical guidance to enable participants to map the techniques onto their own practice. Case studies will be used to provide tips and insights on good practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues from other practices.

Content is delivered in an interactive manner, to ensure that you can effectively apply what you learn back in the practice. Our expert facilitators will enable you to explore how teams develop, what the members of a team require and why things can go wrong. You will identify your personal leadership and management style, to recognise the impact that this may have in different situations and introduce you to concepts which will support you to become more flexible.

Influence and negotiation skills are a perquisite in the skill mix for effective leaders. Difficult conversations are common when you work with people who have different interests, needs or even priorities. The focus is on improving your ability to deal with the challenges. The delegates will consider the way they currently approach these situations and how they might be able to better resolve them. Negotiation and diplomacy are key attributes; we will explore where we all often go wrong and then some approaches that might be deployed to reach better outcomes.

Creative tension and difficult conversations are all around us in general practice. You might ask, why do they become problematic in the first place?  How can you avoid this and take simple steps to encourage more constructive interactions? What are the triggers that move difficult conversations into situations where there is conflict and how can we better understand the behaviours to avoid.

Change is the final topic. We will focus on what is change and how to develop a change management approach to ensure buy-in across the GP practice. How to track and control the change plan; managing the people and organisational aspects of change; communicating and selling the change to others; recognising why people fear change and react the way they do through change models. Understanding the importance of communication in the change process and how to sustain the change momentum. Delegates will learn how to plan, communicate and manage change, understanding the impact it could have on all employees and the team.

We will then map out an Action Plan so that all delegate take away their own route map for success – they will understand where they currently are and where they need to be, they will know what that journey might look like, timeframes and what and who they will need to achieve their goals.

All delegate will receive a comprehensive workbook together with supplementary materials and slides. After the workshops delegate will receive a useful summary of the day which they will be able to use alongside their own notes and the workshop materials,.

Workshop Agenda

Below is an outline of the proposed agenda, if you have any questions please get in touch.

09.00 Registration 
09.15  Welcome and Introduction to the workshop

  • Setting the scene
  • Programme overview
  • Objectives
9.45 What is the role of the leader?

  • What is leadership?
  • Motivating people
  • Delivering results
  • Continuous improvement
10.15 Staff Development – Performance Management & Measurement

  • Setting, communicating and maintaining standards and expectations
  • Managing unacceptable conduct or performance
  • Changing staff behaviour
  • Staff development
  • Succession planning
11.00 Break
11.15 Creating the right climate

  • What does high challenge look like?
  • What does high support look like?
  • Creating the right relationships
12.00 Driving high performance

  • Where do your individuals and teams stand on the Development curve?
  • What is the best approach (leadership style/behaviour vs. development level)?
12.45 LUNCH
13.45 Influencing and negotiating

  • What is Influencing and Negotiating
  • Dealing with challenge
  • Managing Difficult Conversations – Difficult conversations are common when you work with people who have differing interests, needs or priorities
  • Dealing with Conflict
14.15 Core Skills Practice
15.00 Break
15.15 Change – Managing change and delivering the right results

  • Understand the impact of change
  • Managing the people and organisational aspects of change;
  • Communicating and selling the change
  • Recognising why people fear change and react the way they do through change
16.00 Develop your own Action Plan
16.15 Open Forum & Discussion
16.30 Wrap up and Close
View our workshops

The PMA delivers a range of Workshops

If you would like information about workshop dates or would like to develop a specific programme or host this workshop, please call 0330 111 6459 or email

View our workshops

Join Over 25,000 PMA members today and benefit from our services

As a PMA member, you will benefit from regular news and updates in key issues and regulatory changes that effect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

Join PMA