The core objectives of the workshop, to enable practice manager to have:
- A clear and confident grasp of their leadership style through achieving enhanced self-awareness of their strengths and how you can build on them.
- Understanding the implications for individual development and organisational change.
- Apply the knowledge and skills learnt, to develop their own employee’s, colleague’s performance and wellbeing, as well as the growth or change of the organisation.
- Understand the art of influencing and negotiation
Practice leadership and management is directly related to human behaviour and interactions. Consequently, at the PMA, we also look outside the healthcare sector and make valuable use of the best models, concepts and principles available. The workshop will be delivered as an interactive session with practical guidance to enable participants to map the techniques onto their own practice. Case studies will be used to provide tips and insights on good practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues from other practices.
Content is delivered in an interactive manner, to ensure that you can effectively apply what you learn back in the practice. Our expert facilitators will enable you to explore how teams develop, what the members of a team require and why things can go wrong. You will identify your personal leadership and management style, to recognise the impact that this may have in different situations and introduce you to concepts which will support you to become more flexible.
Influence and negotiation skills are a perquisite in the skill mix for effective leaders. Difficult conversations are common when you work with people who have different interests, needs or even priorities. The focus is on improving your ability to deal with the challenges. The delegates will consider the way they currently approach these situations and how they might be able to better resolve them. Negotiation and diplomacy are key attributes; we will explore where we all often go wrong and then some approaches that might be deployed to reach better outcomes.
Creative tension and difficult conversations are all around us in general practice. You might ask, why do they become problematic in the first place? How can you avoid this and take simple steps to encourage more constructive interactions? What are the triggers that move difficult conversations into situations where there is conflict and how can we better understand the behaviours to avoid.
Change is the final topic. We will focus on what is change and how to develop a change management approach to ensure buy-in across the GP practice. How to track and control the change plan; managing the people and organisational aspects of change; communicating and selling the change to others; recognising why people fear change and react the way they do through change models. Understanding the importance of communication in the change process and how to sustain the change momentum. Delegates will learn how to plan, communicate and manage change, understanding the impact it could have on all employees and the team.
We will then map out an Action Plan so that all delegate take away their own route map for success – they will understand where they currently are and where they need to be, they will know what that journey might look like, timeframes and what and who they will need to achieve their goals.
All delegate will receive a comprehensive workbook together with supplementary materials and slides. After the workshops delegate will receive a useful summary of the day which they will be able to use alongside their own notes and the workshop materials,.