There is a widely held belief that a strengthened version of general practice is essential to the wider sustainability of the NHS and that general practices themselves seem more open to new ways of working than ever before. It’s about ‘doing more with the same, rather than doing more will less’ but it’s also about ‘doing things differently’ and that means addressing both skills and processes.
One of the great strengths of UK general practice is its diversity and its adaptability. So one size will not fit all when it comes to the future shape and work of primary care. But, Correspondence Management represents a new method of working, enabling a more streamlined GP workload, releasing valuable GP time, it will improve access to services and will improve patient satisfaction. It is achieved by training non-clinical staff to manage all incoming documentation including clinical correspondence and safely redirecting only the most appropriate information to GP’s.
Staff trained in Correspondence Management will read, code and action all other necessary work against a framework based on robust protocols agreed within the practice and in so doing will free up GP time and improve the use of resources throughout the practice. It will require change – both in terms roles and responsibilities.