- Delegates will understand each of the core skills areas and will begin to develop their own skills in each area.
- They understand the benefits of supporting and enabling healthier behaviours and self-care for patients.
- Explore conversational techniques such as health coaching and motivational interviewing
- They will gain an understanding of how to work across a range of service providers and develop skills in forming and maintaining professional relationships and network across organisations.
- Will understand the potential complexities and risks.
- The will begin to apply problem solving skills to help create solutions with patients and the MDT personalised ways to support people.
- Delegates will have a sound understanding of theory and practice principles of person-centred care, long term conditions and health and social policy.
- They will be able to demonstrate excellent communication and administrative skills, including being able to use evidence and data to contribute to improve services.
- The will understand the greater degree of independent autonomous working, and how to work with supervision and mentoring from a relevant line managers and clinical staff.
Who should attend?
The training will be best suited for senior receptionists, team leaders, senior administrators. The enhanced job purpose says:
The Enhanced Care Navigator will take primary responsibility for assessment; development and co-ordination of plans for individual patients, and groups of service users; they will be monitoring those services and their impact on patient care, giving feedback on outcomes and client satisfaction to the practice.
“The opportunity to meet, share stories and network with others in navigation roles at the workshops was reported by many to be highly valued and inspiring …… people regularly met with other team members to discuss and reflect on particularly difficult or complex cases.”
The aim is to:
- Improve patient and carer experience.
- Help reduce unnecessary hospital admissions and GP attendance, without necessarily incurring higher costs.
- There is the possibility for navigators to help professionals work more effectively by sharing key information and workload, avoiding duplication and inefficiencies for the practical aspects in getting people timely help based on their holistic needs.