Project Description

In order to further support the development needs of non-clinical staff working in care settings and help ensure that they can make the best and most rewarding contributions, the PMA are offering this new e-learning programme to enhance traditional learning and bolster existing teaching methods. We are delighted to share details of the first of many PMA e-learning options.

NHS England and Health Education England have both endorsed significant elements of the PMA e-learning programme so you can be assured that it embodies best practice and is mapped to support the initiatives laid out in the NHS Long Term Plan.

ILM approved, the Excellence in Supporting Healthcare certificate is the first e-learning programme of its kind. The pilot in South London has now successfully completed and enrolment is open. Please email to express your interest or to find out more. If you would like to share information with your colleagues, you can print off a leaflet here.

This is an exciting collaboration between the Practice Managers Association (PMA), Our Healthier South East London Sustainability and Transformation Partnership (OHSEL STP) and itslearning UK who are providing the Learning Management System. It provides a non-clinical development opportunity equipping staff with the skills to better support the clinical workforce and improve the patient/carer experience and supports career pathways for staff involved in primary care, secondary care, allied professional, social and voluntary sectors. The programme is broad-based and aims to provide a generic overview of competencies required at this level and it is complimented by suggested further resources.

Level 2 Competency Framework – as developed by Our Healthier South East London

The course has been developed around the following eight competencies:

1. Ethical practice
2. Effective communication
3. Information governance
4. Protecting patients
5. Motivating and supporting skills
6. Organising and networking skills
7. Self-awareness
8. CQC compliance

Joining the programme

Recruitment for this e-learning programme has just commenced. The start date for new learners is set for 24th September 2019.

Once enrolled, you will be directed through a suggested sequence of modules, but they can be completed in any order. Each module consists of a number of units which includes various forms of information aimed to appeal to various learning styles. A range of additional resources including reports, links to websites and useful videos are also included. To help aid your understanding about health and welfare services, you will be guided to specific advice for your local area.

The programme uses compelling and engaging methodology and technology to ensure your online experience is rich and rewarding and delivers the best possible outcomes for you.

There is an itsLearning App available for phones and tablets, allowing you to work whenever and wherever is convenient for you.

You must answer the questions and achieve the pass rate to complete the modules and obtain the ILM certificate. However, you can repeat quizzes and knowledge checks as often as needed. There are no trick questions.

How long will it take to complete?

The 26 units are of varying lengths and detail. The amount of time required to complete the programme in full is dependent on your experience and knowledge of the topic, typically taking 26-52 hours in total.

What happens next?

Once all units and knowledge checks are completed, the PMA will be notified. You will then be registered with the ILM for the Excellence in Supporting Healthcare certificate and a pdf copy with be sent to the email address used to register for the programme.

If you would like to know more, please contact the PMA Team at or phone 0330 111 6459 and we will be happy to speak to you in more detail about how the PMA e-learning Programme can benefit you.

How to Register

To register as an individual for this course, please fill in your details here. Once completed, a member of our team will contact you.

Group Applications

If you are registering as a group, please download a copy of the registration form below and complete it with the details of all applicants.  Once completed, this should be emailed to

Download group e-learning enrolment form

  • Duration: Flexible

  • Location: Online

Who should attend?

Primary Care non-clinical staff

Launch poster by Dr Jackie Tavabie

View our workshops

The PMA delivers a range of Workshops

If you would like information about workshop dates or would like to develop a specific programme or host this workshop, please call 0330 111 6459 or email

View our workshops

Join Over 25,000 PMA members today and benefit from our services

As a PMA member, you will benefit from regular news and updates in key issues and regulatory changes that effect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

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