Project Description

This three-hour PMA web workshop session has been developed to support front-line staff and other health care professionals in General Practice to develop their skills and confidence to better manage disputes and to help manage challenging conflict situations experienced in practice.

We will consider how and why conflict may arise between staff members and the patients or their carers around access to services, treatments and other aspects of practices life and will consider and reflect on ways to manage this.

Tuesday, 6th July 2021

Timing: 12.30pm – 3.30pm

The cost is £125.00 per person.

After registering, you will receive a confirmation email containing payment details and joining instructions.

Register for the 6th July 2021 workshop

SPACER

SPACER

  • Duration: 3 hours

  • Location: Online

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The PMA delivers a range of Workshops

If you would like information about workshop dates or would like to develop a specific programme or host this workshop, please call 0330 111 6459 or email enquiries@practicemanagersuk.org

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As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

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