Project Description

Incorporating the Operations/Departmental Manager Level 5 Apprenticeship Standard, this course is designed for those already working in an established management role.

It is set at a standard suitable for those who are managing teams or projects and are responsible for achieving operational or departmental goals as part of their organisation’s strategy.

They may be accountable to a more senior manager or the business owners. Other responsibilities may include managing change, financial and resource management, talent management, coaching and mentoring.


This is a fully funded Apprenticeship Standard. Please call or email for more information.

A non-mandatory registration fee of £295 is payable on completion for the PMA Practice Manager Certificate.

  • Duration: 18-24 Months

  • Location: Workplace

Entry Requirements

It is expected that the candidate will have a minimum of 5 GCSEs at grade C or above. Alternatively, employees with long-standing evidence of work to a Level 5 standard may apply if they are supported by their employer.

It should also be noted that the candidate will need to achieve Level 2 in English and Mathematics prior to their End Point Assessment. The candidate will receive support in their learning to help them achieve this.


This will include an initial assessment and is sector specific:

  • Understanding of medical ethics and its impact on a role within a GP practice.

  • Understanding the safeguarding implications of working within a GP practice.

  • A skills-scan to take into account any prior learning which can be credited.


1. Leading People

  • Understand different leadership styles

  • Know how to motivate and improve performance

  • Understand organisational cultures and diversity and their impact on leading and managing change

  • Know how to delegate effectively.

2. Managing People

  • Know how to manage multiple teams, and develop high performing teams

  • Understand performance management techniques, talent management models and how to recruit and develop people.

3. Operational Management

  • Understand operational management

  • Understand business development tools.

  • Understand operational business planning techniques

  • Knowledge of management systems, processes and contingency planning

  • Understand how to initiate and manage change by identifying barriers and know how to overcome them.

  • Understand data security and management, and the effective use of technology in an organisation.

4. Building Relationships

  • Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking

  • Knowledge of collaborative working techniques to enable delivery through others and how to share best practice

  • Know how to manage conflict at all levels.

5. Communication

  • Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.

  • Be able to chair a meeting and present information

6. Project Management

  • Know how to set up and manage a project using relevant tools and techniques and understand process management

  • Understand approaches to risk management

  • Be able to evaluate the effectiveness of a project

7. Finance

  • Understand business finance, how to manage budgets and financial forecasting

  • Know how to set and manage a budget

  • Understand the methods of financial forecasting

8. Self-Awareness

  • Understand own impact and emotional intelligence

  • Understand different and learning behaviour styles

  • Be able to reflect on one’s own working style and performance

  • Be able to plan activities based on learning styles

9. Management of Self

  • Understand different approaches to planning own workload

  • Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks

  • Know how to plan their own personal development (CPD)

  • Be able to use time management and prioritisation techniques

10. Decision Making

  • Understand problem-solving and decision-making techniques, including data analysis

  • Understand organisational values and ethics and their impact on decision making

  • Be able to critically analyse and evaluate data

Course Delivery

This qualification will include a wide range of teaching and learning techniques and styles including one-to-one teaching (a minimum of 7 hours of one-to-one tutorials), group discussions and teaching, observations, practical assessments, coaching, mentoring, independent research and e-learning.

Depending on the employer, the candidate and the pace of work, this course will typically take 18-24 months to complete.

A PMA Tutor/Assessor will be assigned to work with the candidate throughout the duration of the course and will support them through their journey. There are typically 221 guided learning hours for the programme and these will be delivered through face-to-face learning with their Tutor, online via the ILM Illuminate portal and Tutor observations. The Total Qualification Time is a minimum of 512 hours.

End Point Assessment

Candidates are supported and coached towards the End Point Assessment, gathering their portfolio of evidence for assessment.

The End Point Assessment will comprise of:

  • Workplace related interviews
  • Assessment and collation of portfolio evidence
  • Assessment of the work-based project
  • Mandatory professional discussions.

Join Over 25,000 PMA members today and benefit from our services

As a PMA member, you will benefit from regular news and updates in key issues and regulatory changes that effect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

Join PMA