As models of care within the NHS evolve to provide a multi-disciplinary, flexible workforce and healthcare and social care are increasingly integrated, the role of the Healthcare Support Worker (HCSW) has become increasingly highlighted. In addition, a range of national drivers has resulted in an increase in the number of HCSWs employed in healthcare. Until recently, this role has not been clearly defined or regulated.
The Level 3 Diploma expects the candidate to already possess the core practical skills and underpinning knowledge and theory to be a healthcare practitioner in a GP Practice. This level is aimed at experienced HCSWs who are ready to demonstrate best practice and act as role models in addition to accepting more responsibility and accountability. The candidate may be required to act as a supervisor to other team members.
This Diploma consists of 6 core units and one specialist option which, in the primary care setting, will most probably be Adult Nursing Support.
Throughout this diploma the candidate will be supported to ensure they have achieved all 15 standards of the Care Certificate.
In most cases the candidate will have already obtained the Care Certificate, and this will be recognised as prior learning and taken into consideration during the learner journey.
This qualification will include a wide range of teaching and learning techniques and styles including one-to-one teaching, group discussions and teaching, observations, practical assessments, coaching, mentoring and shadowing, independent research and e-learning.
This unit will include an initial workplace observation, assessment and one-to-one discussion and will cover:
- Understanding of candidate’s duties and responsibilities
- Understanding candidate’s personal development in a healthcare setting
- Study skills – including development of a learner journal
- The Care Certificate – fundamental skills already obtained and how it sits alongside the apprenticeship
- Core values and behaviours underpinning the role of Senior HCSW
- Duty of care and the need to treat individuals with dignity and respect
- Regulations, legislation, standards and importance of acting within agreed ways of working