Project Description


Practice Management
During the Pandemic

  • When: May 13, 2020

  • Duration: 1 hour

watch the webinar here

PMA in a Q&A session with three of the UK’s most respected practice managers reflect on the challenges in primary care during the current Coronavirus and the lessons being learned to enhance the future delivery of GP services.

The session featured:

Tracy Dell
Practice Business Manager, Plane Trees Group Practice, Pellon, Halifax

Mairead Roche
Practice Manager, Rosslyn Hill Surgery, Camden, London

Denise Smith DPCHM
Practice Manager & SMASH PCN Practice Manager Lead, Merepark Medical Centre, Alsager, Cheshire

Ian Jones
Operations Director, Practice Managers Association (PMA)


  • Hear the local perspectives from practices North, South & Midlands. And the pressures on primary care.
  • Practice managers priorities
  • The extent to which the current pandemic has tested the effectiveness of the PCN?
  • Patient engagement….. and how will you be able to take these forward post Coronavirus?
  • What are the longer-term benefits from this pandemic….?
  • And the longer-term side effects – staff wellbeing, resilience and stress?
  • Key lessons learned
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