Project Description

This programme focuses on issues that regularly arise in medical practice, they are often difficult to deal with. We will cover how to build resilience into your practice, in an interactive way to enable participants to manage more effectively their human resource and deal with any staffing challenges.

An important aspect will be developing personal and professional behaviours, to ensure employee engagement and wellbeing. The web workshop will give participants new techniques for greater efficiency, effectiveness and emotional balance during periods of stress and accelerated change.

Delegates will explore new approaches for improving health, increased creativity, resilience, flexibility and coherence both personally and professionally and will start to develop skills and strategies for reducing and preventing stress and burnout, both in personal and professional situations and in helping and supporting others. The module will be delivered as virtual session with practical guidance to enable participants to map the techniques and outcomes onto their own practice.

 Participants will improve their understanding of staff employee engagement, wellbeing, emotional intelligence and building resilience in the practice and will receive frameworks for managing staff behaviour. They will also gain an insight into human resource management.

  • Duration: 4 x 1-hour

  • Location: Online

Who should attend?

GPs, nurses & other practice clinicians

Outcomes of the workshop

Web Workshop Outcomes:

  • To explore and understand the managers’ role and responsibilities in ensuring a healthy and productive working environment
  • To understand what we mean by resilience and the links between resilience and performance
  • To consider the characteristics of resilience and what can be done to build resilience through times of uncertainty and ambiguity (for both leaders and for their team members)
  • To understand how to address both the practical challenges and emotional responses to change
  • Look at how to manage resistance to change and consider what happens if it isn’t managed well
  • Introduce some tools and techniques to help us to manage resilience in ourselves and others.

Workshop Agenda

Below is an outline of the proposed agenda with sample timings. If you have any questions please get in touch.

Workshop One

Start time Introduction and Welcome

  • Programme
  • Objectives
Key Steps: The 4-step reliance process:

  • Step One: Stress
  • Aims and Objectives
  • What is stress?
  • Common external causes of stress
  • Common internal causes of stress
Q & A – Summary
Finish

Workshop Two

Start time Introduction and Recap from previous session
The 4-step reliance process (cont.):

  • Step Two: Psychological needs
  • Aims and Objectives
  • Psychological safety survey
  • High productivity – Psychological safety
Q & A – Summary
Finish

Workshop Three

Start time Introduction and Recap from previous sessions
The 4-step reliance process (cont.):

  • Step Three: Change
  • Change – how does it impact stress?
  • The Kuber-Ross change curve
  • Managing change – Kotter’s key steps
Q & A – Summary
Finish

Workshop Four

Start time Introduction and Recap from previous sessions  
The 4-step reliance process (cont.):

  • Step Three: Resilience
  • What is resilience?
  • What is your “well of resilience energy”?
  • Building resilience
  • Building rapid resilience – step-by-step
Managers role and opportunities to impact resilience

  • Managers role – impact on team’s resilience?
  • The Drama triangle
  • The Empowering dynamic…
  • The Loving boot Model
Q & A – Summary
Finish
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The PMA delivers a range of Workshops

If you would like information about workshop dates or would like to develop a specific programme or host this workshop, please call 0330 111 6459 or email enquiries@practicemanagersuk.org

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