Project Description


The impact of Covid-19 on PCNs – the road ahead

  • Date: Wednesday, July 29th 2020

  • Time: 11 am – 12 noon


Things are starting to settle a little now although there is no room for complacency. We are looking at a very different ‘normal’ when ‘normal’ eventually resumes.


This PMA webinar included a discussion around the challenges and opportunities for the PCNs during the Covid-19 pandemic. How this period of accelerated change and transformation ‘enabled’ and ‘challenged’ the PCNs in the delivery of patient services. What lessons were learned, what will be taken to the next phase of the PCN evolution and what challenges highlighted.

There was an excellent response to this webinar with many questions asked of our speakers. Much attention was paid to the PCN Workforce Planning Template for 2020/21. We hope this Q&A will provide some answers and guidance on this topic. Click here to read more.


Scott McKenzie, MD & Healthcare Consultant, Scott McKenzie Ltd
  • Strategic opportunities and impact on PCNs
Tracy Dell, Practice Business Manager, Plane Trees Group Practice, Halifax
  • Operational impact on the PCNs, opportunities moving forwards, new job roles in general practice and the changing patient expectations
Gary Hughes, Business Manager, Director, & Facilitator
  • Opportunities for the PCNs – and the changing PM leadership role


  • How PCNs were impacted by the Covid-19 response?
  • To what extent has the pandemic tested the effectiveness of the PCN?
  • Patient engagement benefits and how will you be able to take these forward?
  • What are the longer-term benefits for the accelerated learning….?
  • What things are you doing differently?
  • What divisions and clash points were exacerbated?
  • Any longer-term side effects predicted – staff wellbeing, stress, practice resilience?
  • Adapting to the changing landscape of ‘at scale working’
  • Key lessons learned
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