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  • QUALIFICATIONS
    • PMA Qualifications

      The PMA is an ILM and City & Guilds Approved Centre and providers of excellence in primary care workforce development. Individual development is supported by a range of PMA diploma courses.

      The diplomas are an ideal way to enhance the skills and knowledge required to further your career and attain an internationally recognised qualification. There’s an option for everyone, regardless of current levels of experience. All trainers are experts in their fields, extremely capable and approachable. We provide all the support you need to make sure your study time is as valuable and enjoyable as possible.

    • ILM Qualifications
      • PMA GP Assistant Practice Manager – ILM Level 3 Diploma in Leadership & Management
      • PMA Dental Practice Manager – ILM Level 4 Diploma
      • PMA GP Practice Manager – ILM Level 5 Diploma in Leadership & Management
      • PMA ILM Level 7 Diploma in Leadership & Management
    • City & Guilds Qualifications
      • PMA Healthcare Support Worker – City & Guilds Level 2 Diploma
      • PMA Senior Healthcare Support worker – City & Guilds Level 3 Diploma
      • PMA Customer Service Specialist – City & Guilds Level 3 Diploma
      • PMA Medical Administrator/GP Assistant – City & Guilds Level 3 Diploma in Business Administration
  • SUCCESS STORIES
  • NEWS
  • HOME
  • ABOUT PMA
    • Meet the Team
    • PMA Advisory Panel
    • Our Latest Newsletters
    • Policies
  • WORKSHOPSNEW
    • Business
      • Business Risk & Governance
      • Correspondence Management/Workflow Optimisation
      • CQC Inspection Framework
      • GDPR Post-implementationNEW
      • GDPR and the role of the Data Protection Officer (DPO)NEW
      • Employment Issues
      • Information Governance
      • GDPR
      • General Practice Property Management
      • New Models of Care – Delivering ChangeNEW
      • New Models of Care – Strategy & PlanningNEW
      • Medicines Management
      • Partnerships & Federations
      • Serious Incidents & Root Cause AnalysisNEW
      • Understanding Accounts
    • People Management
      • Change Management
      • Coaching & Mentoring – Two Day ProgrammeNEW
      • Dispute Resolution
      • GP Development – Time ManagementNEW
      • GP Development – Team ManagementNEW
      • Health & Safety, Employee Engagement & Wellbeing
      • ILM Level 3 and 5 Diplomas in Leadership & Management (Taster Day)
      • Leadership Development Day
      • Leadership Development & Leading Through Change
      • Managing ConflictNEW
      • Managing Collaboration Through Change
      • Peer to Peer AppraisalsCOMING SOON
      • Resilience for GPs and Clinicians
      • Resilience & Staff Wellbeing
      • Stress Management
    • Practice Skills
      • Active Signposting/Care Navigation
      • Care Certificate
      • Cost Effective Prescribing
      • Enhanced Care Navigation
      • Exceptional Customer Service Training
      • Intramuscular Injection Techniques
      • Introducing Active Signposting
      • Introduction to Medicines Management
      • Introduction to Medical Terminology
      • Prescription Clerk
      • SNOMED-CT
      • Train the Trainer
      • Venepuncture (Phlebotomy)
  • QUALIFICATIONS
    • PMA Qualifications

      The PMA is an ILM and City & Guilds Approved Centre and providers of excellence in primary care workforce development. Individual development is supported by a range of PMA diploma courses.

      The diplomas are an ideal way to enhance the skills and knowledge required to further your career and attain an internationally recognised qualification. There’s an option for everyone, regardless of current levels of experience. All trainers are experts in their fields, extremely capable and approachable. We provide all the support you need to make sure your study time is as valuable and enjoyable as possible.

    • ILM Qualifications
      • PMA GP Assistant Practice Manager – ILM Level 3 Diploma in Leadership & Management
      • PMA Dental Practice Manager – ILM Level 4 Diploma
      • PMA GP Practice Manager – ILM Level 5 Diploma in Leadership & Management
      • PMA ILM Level 7 Diploma in Leadership & Management
    • City & Guilds Qualifications
      • PMA Healthcare Support Worker – City & Guilds Level 2 Diploma
      • PMA Senior Healthcare Support worker – City & Guilds Level 3 Diploma
      • PMA Customer Service Specialist – City & Guilds Level 3 Diploma
      • PMA Medical Administrator/GP Assistant – City & Guilds Level 3 Diploma in Business Administration
  • SUCCESS STORIES
  • NEWS
  • HOME
  • ABOUT PMA
    • Meet the Team
    • PMA Advisory Panel
    • Our Latest Newsletters
    • Policies
  • WORKSHOPSNEW
    • Business
      • Business Risk & Governance
      • Correspondence Management/Workflow Optimisation
      • CQC Inspection Framework
      • GDPR Post-implementationNEW
      • GDPR and the role of the Data Protection Officer (DPO)NEW
      • Employment Issues
      • Information Governance
      • GDPR
      • General Practice Property Management
      • New Models of Care – Delivering ChangeNEW
      • New Models of Care – Strategy & PlanningNEW
      • Medicines Management
      • Partnerships & Federations
      • Serious Incidents & Root Cause AnalysisNEW
      • Understanding Accounts
    • People Management
      • Change Management
      • Coaching & Mentoring – Two Day ProgrammeNEW
      • Dispute Resolution
      • GP Development – Time ManagementNEW
      • GP Development – Team ManagementNEW
      • Health & Safety, Employee Engagement & Wellbeing
      • ILM Level 3 and 5 Diplomas in Leadership & Management (Taster Day)
      • Leadership Development Day
      • Leadership Development & Leading Through Change
      • Managing ConflictNEW
      • Managing Collaboration Through Change
      • Peer to Peer AppraisalsCOMING SOON
      • Resilience for GPs and Clinicians
      • Resilience & Staff Wellbeing
      • Stress Management
    • Practice Skills
      • Active Signposting/Care Navigation
      • Care Certificate
      • Cost Effective Prescribing
      • Enhanced Care Navigation
      • Exceptional Customer Service Training
      • Intramuscular Injection Techniques
      • Introducing Active Signposting
      • Introduction to Medicines Management
      • Introduction to Medical Terminology
      • Prescription Clerk
      • SNOMED-CT
      • Train the Trainer
      • Venepuncture (Phlebotomy)
  • QUALIFICATIONS
    • PMA Qualifications

      The PMA is an ILM and City & Guilds Approved Centre and providers of excellence in primary care workforce development. Individual development is supported by a range of PMA diploma courses.

      The diplomas are an ideal way to enhance the skills and knowledge required to further your career and attain an internationally recognised qualification. There’s an option for everyone, regardless of current levels of experience. All trainers are experts in their fields, extremely capable and approachable. We provide all the support you need to make sure your study time is as valuable and enjoyable as possible.

    • ILM Qualifications
      • PMA GP Assistant Practice Manager – ILM Level 3 Diploma in Leadership & Management
      • PMA Dental Practice Manager – ILM Level 4 Diploma
      • PMA GP Practice Manager – ILM Level 5 Diploma in Leadership & Management
      • PMA ILM Level 7 Diploma in Leadership & Management
    • City & Guilds Qualifications
      • PMA Healthcare Support Worker – City & Guilds Level 2 Diploma
      • PMA Senior Healthcare Support worker – City & Guilds Level 3 Diploma
      • PMA Customer Service Specialist – City & Guilds Level 3 Diploma
      • PMA Medical Administrator/GP Assistant – City & Guilds Level 3 Diploma in Business Administration
  • SUCCESS STORIES
  • NEWS

Business Workshops

Home/Business Workshops

Serious Incidents & Root Cause Analysis

Business Workshops
Adam Murray2018-09-04T10:41:29+00:00

Root Cause Analysis or RCA is widely endorsed by healthcare systems worldwide for the investigation of serious incidents.

RCA is understood as a method of […]

Information Governance

Business Workshops
Adam Murray2018-09-04T09:50:36+00:00

With the new General Data Protection Regulations (GDPR), that came into force in May 2018, more attention is focused on ensuring healthcare staff use and […]

GDPR Post-implementation

Business Workshops
Adam Murray2018-10-03T12:40:59+00:00

General Data Protection Regulation (GDPR) 

Post-implementation

“We have an opportunity to set out a
new culture of data confidence […]

GDPR and the role of the Data Protection Officer (DPO)

Business Workshops
Adam Murray2018-10-03T12:32:58+00:00

GDPR and the role of the Data Protection Officer (DPO)

“We have an opportunity to set out a
new culture of data […]

New Models of Care – Delivering Change

Business Workshops
Adam Murray2018-09-12T08:46:32+00:00

Working at scale has become a key driver across general practice and all other areas of the wider NHS – presenting opportunities for new ways […]

New Models of Care – Strategy & Planning

Business Workshops
Adam Murray2018-09-12T08:49:00+00:00

The rising demand for services, constrained funding and a multitude of workforce challenges require us to think differently about the way we deliver health and […]

General Practice Property Management

Business Workshops
Adam Murray2018-08-15T15:29:20+00:00

We are facing multiple challenges and there is an apparent disconnect between managing your healthcare practice and delivering contracted medical services.

Whilst the ownership of […]

Medicines Management

Business Workshops
Adam Murray2018-09-04T10:01:55+00:00

Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have […]

Correspondence Management/Workflow Optimisation

Business Workshops
Adam Murray2018-09-04T10:28:23+00:00

There is a widely held belief that a strengthened version of general practice is essential to the wider sustainability of the NHS and that general practices […]

Partnerships & Federations

Business Workshops
Adam Murray2018-08-15T15:41:51+00:00

Partnerships & Federation includes Partnership Changes & Mergers, Written Agreements Federations, Business & Property Management.

This module looks at partnership issues – written agreements and […]

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