Scheduled Workshops

The possibilities presented by social and digital media are endless. Our Social and Digital Media workshop is about achieving effective social media marketing communications for your practice.

The key objective of Telephone Triage is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of ownership and the stimulation to invest in their wellbeing. 

This web workshop session been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.

The Developing the Role of a Prescription Clerk module is aimed at practice managers, receptionists and administrative staff who wish to broaden their knowledge of Medicines Management within General Practice. Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. They can play a ‘hidden’ crucial role in the highly complex process of repeat prescribing and the collaboration between clinical and administrative staff is crucial to maintaining the quality and safety of prescribing.

This programme focuses on issues that regularly arise in medical practice that are often difficult to deal with. We will cover employment law in an interactive way with practical guidance to enable participants to manage more effectively their human resources and deal with any staffing challenges.

This session looks at the new CQC Inspection process, how to prepare in readiness and deal with them. We explore how to create a culture of buy-in within the GP practice through a better understanding of the CQC assessment framework.