This virtual workshop been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.
NHS Pensions are explained in a user-friendly, interactive way. This web workshop will provide practical guidance to enable participants to map outcomes onto their own practice – across their GPs, GP Partners, Locums and other clinical and non-clinical staff.
The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques onto their own practice – and has been fully updated to incorporate the CQC Inspection changes applicable from the onset of Covid-19.
This programme focuses on issues that regularly arise in medical practice, they are often difficult to deal with concerning the critical human resource. We will cover employment law with practical guidance to enable participants to manage more effectively their human resource and deal with staffing challenges.
The main aim of this training course is to enable participants with an understanding of the impact that their communication skills can have on others, while exploring the different ways in which developing these skills can make it easier for them to succeed in the health care setting and beyond.
Many team members have difficulty because they cannot see what other members are doing. Even the most skilled managers find difficulty in communicating and building a team when there is no physical proximity. Mastering the art of working in virtual teams will increase your team’s productivity and performance.
Participants will improve their understanding of staff employee engagement, wellbeing and building resilience in the practice and will receive frameworks for managing staff behaviour. They will also gain an insight into human resource management.
The key objective of Video Consultation is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of empowerment about engaging with clinicians and the stimulation to invest in their wellbeing.